Jayson Plata Email and Phone Number

• To Provide Technical support for all IT infrastructure on board the vessel and to ensure maximum availability of IT systems.• To take ownership of problems and be proactive when dealing with user issues, escalating to the Ipswich team if necessary.• Maintain a high degree of customer service for all support queries, providing training and advice when needed.• To log all calls through logging system provided by Cruise Systems, keeping an up –to-date inventory of all hardware and software on board.• Publish all IT related documentation to the Cruise Systems team.• Perform regular maintenance of IT equipment and surroundings to prevent damage and interruption.• Perform monthly Server updates.• Daily Internet bandwidth monitoring through Internet provider site.• Provide support for the guests in the Internet Centre and WiFi assistance.• Assist with embarkation; setting up laptops/associated hardware and ensuring connectivity to the ship.• Ad-hoc tasks as requested by Cruise System Team, Ipswich including project and support work across the fleet, not just on the active vessel.• Provide ‘out of hours’ support when required and priorities workload ensuring users are able to perform their daily tasks effectively.• Control the IT security policy.• Any ad-hoc duties required by the Hotel Manager.• Work with the Communications officer when required.• Create/modify AD user account if necessary.

•Report Directly to the Master.•Responsible for all TFS (The Filing System) changes as per company instruction..•Maintaining the Computer Systems.•Software - installing, updating and restoring as needed •User Access – Responsible for the add/removing user and access rights•Responsible for Systems Backup - making and confirming regular system(s) backups •Network activity - checking operation and repairing (software, cables)•Hardware - checking operation and repairing PCs, printers, etc. •Inventory Spares - control and preparing Company status reports •Consumables - control and requisitions paper ,ink, toners•Providing general familiarization about onboard computer systems •Providing individual specific software training as required •All Electronic documentation must be updated and readily available •Controlled hard copy documentation must be labeled, updated and available anytime.•Assist Master/CE/CO with filing of ships papers, logbooks, etc. •As directed by the Master maintains certificates, contracts, etc.•Shall provide assistance in the preparation of both regular and adhoc reports to primarily the Master and as time permits to the CE and CO.•Data entry, typing, scanning as directed by the responsible officer as assigned by the Master.•Preparing Company periodic reports PMS, HLOG, RESTING_HOURS, etc. •Preparing FAOP, EOP, NOR, noon reports, SOF, questionnaires, etc. •Responsible for the requisitions, inventory reports, checklists and status •Preparing M GA: Wage statements, Provisions and Bond Accounts •Preparing Terminals and Charterer’s reports - periodic and port call •Preparing Cargo documentation , Port State and Coastal State Notices (e.g. ENOA/D)•Assist the Master, and as directed by the Master, other officers in the preparations of documents for various shipboard inspections •Assist the Master in handling of documents during the inspections

 Develop, implement and administer IT services, ensure the stability, integrity, and efficient operation of all information and production systems. Perform installation, configuration and evaluation of end user hardware and software. Provide support to end-users in regard to network connectivity and desktop computing Collaborate with regional and global team members. Responsible for the telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment Responsible for the operation, administration and integrity of the local network, computing servers, telecommunications equipment and desktop computers servicing the Philippines Facilities.  Develop, maintain and execute procedures for the backup and recovery of production system configuration and data. Execute and monitor backups daily; maintain inventory of backup and archive data. Ensure system connectivity of all servers, desktop computers, shared software and database. Create and maintain System Configuration documentation and service records Schedules and developed project implementation plan with milestones for significant events. Maintain the integrity of the computing environment by:Managing the security controls protecting servers and computing services. Ensuring up to date versions of mal-ware (Antivirus, Spam Controls)• Maintain computer updates using WSUS.• Ensure that GPO was properly applied in every computer.• Develop a program that can help to end user.

 Maintain Network connection. Configure every computer to be part of Domain. Giving access /restrictions to every Domain users. Maintain Active Directory/File Sharing access. Installing network printer. Support Software application to end users. Maintain weekly back up of File server. Maintain Windows updates in every computer. Support Data center network operations and hosting services for network. Set up company email using outlook express/ms outlook. Configure windows vista to be part of Domain. Setup e-mail Exchange account on every client. WSUS configuration in server and client. Intranet/website developer. Support LAN/WAN/Wireless configuration. Support and manage IT operations. Support server and network operation. Support CISCO IP telephony. Support Network Design & Network security.