Currently working as Interim Operations Manager.

Worked as escalation technician. Project manager for infrastructure, server, email, prem to cloud migrations. Liaison to Leadership in vCIO, billing, procurement, all technical levels and more.

Service manager of team of 5 engineers. Senior escalation tech, project manager, vCIO, Service delivery manager. Service delivery quality control responsible for auditing all team work performed. Responsible for internal infrastructure. Kaseya VSA Administrator responsible for all automation policy and compliance configuration. Worked directly with owner to develop our security technology stack. New client assessment. Onboarding specialist. Held quarterly Technology Business Reviews with clients for financial planning, services planning and other project management needs. Maintained Connectwise Manage system including all configurations, Agreements, Invoicing etc.

On-site and remote technician. Deployments of single pcs to managing large server cluster deployments. Developed our Kaseya VSA to support our msp. Responsible for internal infrastructure.