- Receive calls and accommodate customers based on the reason of calling- Be knowledgeable about leading online health products- Placing and processing orders- Resolve returns and replacement issues- Updating customer account information- Tracking and educating customers on the status of their order- Explaining to customers the best products based on their needs- Recommending related products to increase customer's option and enrich the shopping experience- Upsell pitching and additional sales opportunity- Explaining the benefits and functions of products, method of preparation and how to use them to achieve best results- Promoting special sales, offers and awareness of store loyalty programs available