Jayson Solis Email & Phone Number

United Arab Emirates

Malati City Philippines

• Modified existing process into automation process to detect and correct errors, improve performance and upgrade interfaces.• Answers incoming calls and emails promptly in accordance with established call/email -handling procedures to gather customer and TP information• Provides concise, quality customer service in a professional and courteous manner for client projects. Performs related work as required and works on special projects, as requested• Interacts with fellow team members to enhance project performance.• Provide first line support for end users through effective troubleshooting and problem-solving.• Transfers customers to other internal departments where appropriate.• Identifies the need to escalate specific issues and follow through where necessary.• Proactively keeps up to date on new procedures.• Perform as strategic partner to head innovation of influence change and new processes.• Manage and attain customer expectations and ensure delivery fulfill expectations.• Ensure to exercise decision-making and independent judgment while being aligned with customers and management.• Design and model solutions for customer innovation and experience along with similar initiatives variants.

Abu Dhabi, United Arab Emirates

• Developing Invoice System and Customer repository.• Sending notification to all the end user and resellers using my developed tool.• Developing database for all end user and resellers.• Giving instruction how to set up and install the Satellite system (Hughes, iDirect and Yahclick network.)• Manage and maintain helpdesk system for clients request, perform remote support, resolve issues over the phone, responding through emails and Skype/MSN/Yahoo/G Talk customer based in Afghanistan, Libya, Iraq, Africa, South Africa, South America etc.• Provide investigation, diagnosis, resolution and recovery for hardware/software and internet problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.• Perform daily checkup using network performance monitor applications on servers, data usage and LAN networks• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.• Preparing/Sending quotation and Invoice.• Receive and record technical and/or application support calls from end users and resellers