Jayson Thomas Email & Phone Number

Cape Town, Wc, Za

Western Cape, South Africa

As a dedicated Product Manager, I take ownership of the entire product lifecycle, playing a pivotal role in shaping and executing our product strategy. My responsibilities extend to driving the development of innovative features, where I leverage my deep understanding of customer pain points and needs to propose compelling solutions.At the core of my role is the meticulous ownership of product development plans, ensuring alignment with organizational objectives and effectively representing the features within cross-functional teams. I am not just a spectator; I actively participate in the ideation process, consistently bringing forward new and impactful feature ideas that resonate with our customers.My commitment to excellence is evident in my hands-on approach to addressing customer issues and defects. I lead continuous prioritization efforts, relying on relevant data to facilitate timely resolutions. I believe in the power of clear and open communication, fostering an environment where product-related challenges are identified and addressed promptly.An integral part of my role involves leading engaging demonstrations to key stakeholders at program milestones. This not only showcases the progress made but also ensures that our stakeholders remain well-informed and engaged throughout the product development journey.In summary, my role as a Product Manager goes beyond conventional responsibilities. I am not just a guardian of features; I am a proactive driver of product success, contributing to a culture of innovation, customer-centricity, and seamless cross-functional collaboration.

Waterfront, Cape Town

Solution DeploymentProduct: LexisWinDeed (property software)LexisKYC, LexisMetroIQ, LexisPropIQ, LexisSaCompany & LexisKYCSolution Deployments handles smooth releasing for Development, montitor Stagging and Live environments, Manage of Databases, Data Management (SQL, XML and Excel), FrameFlow Monitoring, release management. Supplier Management - Actively building around improvements with +- 15 Suppliers.Supplier Costs and Customer Billing. Our responsiblities shape around ensuring the day to day operation of all products to our customers are running without any impact to the customer, reduce load to Product Support, Accounts Department and Account Managers. Anything that becomes a norm we automate.Achievements in Role:Employment Innovation Achievement Award 2020 & 2021LNSA - Living the Values Award 2021

Newlands, Cape Town

Technical Support to Existing customer base.Support Platforms: Email - Telephonic (Inbound/Outound) - Chat Support.Working on ticket logging systems - MicroSoft CRMSProduct Support:LexisWinDeed, LexisPropIQ, LexisAgentIQ & Lexis SaCompany (Property Sotfware/Convayancing and CIPC)Achievements in Role:Customer Support Employee of the Year 2018A++ 901, 902 Software and Hardware Certified.

Newland, Cape Town

Internal customer retention/cross selling exisiting Products to: Property24, WinDeed, GhostConvey, AgentIQ & PropIQ(Property and Conveyancing)Achievements in Role:Telemarketer of the year 2015 & 2016

Education record

Bachelor Of Information Technology - Btech, Information Technology