Guest Services Supervisor & Reservations
Mccall, Idaho, United States
- Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries
- Effectively interact with internal and external customers, some of whom will require high level of patience, tact, and diplomacy. Ability to diffuse frustration, collect accurate information, and successfully resolve.
- Delegate daily and weekly tasks to guest services, ticketing, and reservation staff
- Train guest services, reservations, and ticket sales staff members on Brundage Mountain Resort products and brand.
- Assist in overseeing reservations department activities (catskiing, snowmobiling, lockers, activity barn)
- Aid group sales staff with tasks such as organizing group lift tickets, comp tickets, and assistance with billing issues