Jayson Young Email & Phone Number

Dubai, AE

Wrexham, Wales, United Kingdom

𝗜'𝗺 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝘀𝘁𝘂𝗱𝘆𝗶𝗻𝗴 𝗮 𝙥𝙖𝙧𝙩-𝙩𝙞𝙢𝙚 𝗠𝗕𝗔, 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗳𝗼𝗿 𝘄𝗼𝗿𝗸, 𝙞𝙢𝙢𝙚𝙙𝙞𝙖𝙩𝙚𝙡𝙮.From Wrexham University website, 2024/25 course guide:This MBA program combines essential traditional business master's modules like strategy, finance, marketing, and human resource management (HRM) to create a strong foundation. Beyond these core subjects, I’ve explored diverse topics.

Dubai, United Arab Emirates

As a Business Development Manager at Ramrod Outdoor, I am at the forefront of driving growth and strategic expansion for a dynamic and rapidly growing consumer goods company specializing in outdoor and adventure products. My role is pivotal in identifying and seizing new business opportunities, establishing and nurturing key partnerships, and executing.

As the E-commerce Manager at LiteOptec, I am entrusted with the pivotal responsibility of overseeing and optimizing the digital retail operations of our company. My role is to navigate the evolving e-commerce landscape, crafting strategies that enhance the online shopping experience, boost sales, and drive growth. I am a key player in shaping the digital.

South Africa

• Resolved product issues within target timeframes for prompt customer service.
• Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
• Assisted development, enhancement and lifecycle of products in line with company's established processes and priorities.
• Liaised with project management team to implement objectives.
• Supported users groups by demonstrating reliability and product expertise.
• Delivered prompt and professional customer service in line with SLAs.

South Africa

• Assisted in recruiting, hiring and onboarding store staff.
• Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Completed opening and closing procedures each day.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

South Africa

• Monitored bar expenses and operations to minimise costs.
• Planned staffing levels based on evolving service demands.
• Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
• Organised special events and functions and corporate lunches.
• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
• Protected brand image by delivering exceptional bar presentation and maintenance.

South Africa

• Developed trend-forward cocktail and bar food menus to promote revenue.
• Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
• Memorized extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
• Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages within target service timeframes.

South Africa

• Maintained contact with customers throughout sales and pre-delivery process.
• Managed client relationships from early stages of sales process through to post-sales
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
• Generated new leads and opportunities to maximise revenue.

Master Of Business Administration - Mba, Mba

Matric, 12