𝗜'𝗺 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝘀𝘁𝘂𝗱𝘆𝗶𝗻𝗴 𝗮 𝙥𝙖𝙧𝙩-𝙩𝙞𝙢𝙚 𝗠𝗕𝗔, 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗳𝗼𝗿 𝘄𝗼𝗿𝗸, 𝙞𝙢𝙢𝙚𝙙𝙞𝙖𝙩𝙚𝙡𝙮.From Wrexham University website, 2024/25 course guide:This MBA program combines essential traditional business master's modules like strategy, finance, marketing, and human resource management (HRM) to create a strong foundation. Beyond these core subjects, I’ve explored diverse topics that reflect the dynamic environment of today’s organizations. This exciting blend fosters a well-rounded business perspective, giving valuable insights into corporate governance, sustainability, marketing, and HRM, all enriched by thoughtful reflective practices. Embrace the opportunity to develop a comprehensive outlook that prepares you for success in the ever-evolving business landscape!Progress to date (11 November 2024):⬛ Financial Insights & Business Intelligence (Core)⬛ Creative Change and Innovation (Core)⬛ Integrated Communications (Core)⬛ Implementing Strategies (Core)⬛ Emphasising the Environment (Core)⬛ Reward Management (Optional)⬜ Customer Continuity and Growth (Optional)⬜ HRM in Context (Core)⬜ Research Methods (Core)⬜ Literature Review (Core)⬜ Dissertation (Core)

As a Business Development Manager at Ramrod Outdoor, I am at the forefront of driving growth and strategic expansion for a dynamic and rapidly growing consumer goods company specializing in outdoor and adventure products. My role is pivotal in identifying and seizing new business opportunities, establishing and nurturing key partnerships, and executing robust business development strategies. I am instrumental in shaping the future of the company by building successful relationships and developing innovative sales strategies.Key Responsibilities:Business Expansion: Lead the charge in identifying, evaluating, and pursuing new business opportunities that align with Ramrod Outdoor's vision and objectives.Strategic Partnerships: Cultivate and maintain strong, enduring relationships with partners, vendors, and key stakeholders to foster collaboration and propel growth.Sales Strategy: Develop and execute effective sales strategies that drive revenue growth, ensuring that targets are consistently met and exceeded.Market Insights: Stay well-informed about industry trends, competitors, and customer needs through market research to inform business decisions and product development.Negotiations: Champion negotiations on margin agreements, contracts, and other business-related deals, securing favorable terms for the company.Team Collaboration: Collaborate closely with cross-functional teams to guarantee the successful launch of products, promotions, and marketing initiatives.Data-Driven Decisions: Harness data and analytics to make informed, strategic choices, assess performance, and make necessary adjustments.

As the E-commerce Manager at LiteOptec, I am entrusted with the pivotal responsibility of overseeing and optimizing the digital retail operations of our company. My role is to navigate the evolving e-commerce landscape, crafting strategies that enhance the online shopping experience, boost sales, and drive growth. I am a key player in shaping the digital future of LiteOptec by ensuring our online presence aligns with our commitment to quality and innovation.

• Resolved product issues within target timeframes for prompt customer service.• Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.• Assisted development, enhancement and lifecycle of products in line with company's established processes and priorities.• Liaised with project management team to implement objectives.• Supported users groups by demonstrating reliability and product expertise.• Delivered prompt and professional customer service in line with SLAs.• Demonstrated product uses, functionality and benefits to new and prospective clients.• Provided remote and in-person technical support to meet First Contact Resolution FTR) rate targets.• Improved sales by leading thorough staff product training.

• Assisted in recruiting, hiring and onboarding store staff.• Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.• Oversaw daily store cleaning and general store maintenance to keep high company standards.• Completed opening and closing procedures each day.• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.• Challenged and inspired team members to achieve business results.• Led regular staff performance reviews to provide guidance and support for individual development.• Kept awareness of competitor activity and developed ideas to promote store.• Monitored stock levels and wrote timely order supply requests to replenish merchandise.• Provided excellent customer care through prompt complaint resolution and quality of service.• Acted as liaison between staff and management to improve store performance.

• Monitored bar expenses and operations to minimise costs.• Planned staffing levels based on evolving service demands.• Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.• Organised special events and functions and corporate lunches.• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.• Protected brand image by delivering exceptional bar presentation and maintenance.• Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.• Ordered beverage and equipment stock by analysing sales and customer trends.• Led team to deliver outstanding hospitality operations.• Offered discounts and promotions to encourage purchases.• Built loyal customer base by creating welcoming environment with top quality service.• Grew restaurant profits through improved marketing and staff development initiatives.• Developed menus with strict cost controls to maximise restaurant profits.• Created team building initiatives to encourage upselling and meet revenue targets.

• Developed trend-forward cocktail and bar food menus to promote revenue.• Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.• Memorized extensive menu and meticulously crafted cocktails to meet exceptional quality standards.• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.• Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages within target service timeframes.

• Maintained contact with customers throughout sales and pre-delivery process.• Managed client relationships from early stages of sales process through to post-sales• Qualified prospects to determine future sales possibilities and improve conversion efforts.• Fostered positive relationships with customers to enhance loyalty and retention.• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.• Generated new leads and opportunities to maximise revenue.• Achieved and exceeded sales targets in line with client growth across all products and services.