Jayson Balane Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Manages and provides guidance to the team, including their job training, daily attendance, grooming, coaching, appraisals, and personal development plans.• Oversees duty schedules for their area ensuring that attractions plan to support operational readiness and ensure sufficient colleagues.• Handling in-park events and bookings.• Manages the running of all attractions, park activities, and Guest Services counter.• Liaises with the Maintenance department to fix technical issues and follow up to ensure issues are solved.• Work closely with production and technical teams to ensure they have accurate attractions-related information.• Oversees the maintenance of attractions and park activities.• Holds daily briefings with the department.• Assists other TLs within the department as needed.• Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development.• Motivates colleagues through the effective implementation of incentive and recognition and rewards programs.• Ensures departmental policies, procedures, and performance standards are being implemented and maintained throughout their area.• Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service.• Ensures any service delivery defects are resolved, identifies any trends, and shares observations and suggestions with the manager.• Reviews the accuracy of any checklists and records completed in their area.• Ensures their area meets targets as set by their departmental manager via tracking.• Assures Key Performance Indicators (KPI) targets are being met and tracks results.• Tracks and records all external requests fulfilled by Park Management.

Bulacan, Central Luzon, Philippines

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates