Mark Jayson Samalca Email & Phone Number

Pasig, National Capital Region, Philippines

• Management of email accounts, groups, resources, and contacts.• Configuration of email clients on various devices (computers and mobile).• Ensure email security and compliance, including message tracing.• Installation, monitoring, and cleanup of antivirus and anti-malware software.• Creation and oversight of backup policies.• DNS records management (addition, editing, deletion).• Centralized management of mobile devices, including lockdown, app deployment, and remote wipe.• Resolve technical support calls and emails from clients and third-party service providers.• Provide user training on offered services and products.• Perform email migrations (e.g., G-Suite to Microsoft 365).• Conduct product research and recommend suitable options for customer needs.• Prepare accurate and transparent quotes upon request and facilitate order placements.

Pasig, National Capital Region, Philippines

• Provides support through phone, email and remote control.• Office and windows support.• Google Apps and Office365 support.• Update and install system and application software.• Clean computer systems.• Troubleshoot computer hardware, software and network problems.• Product research and evaluation.• Assist other support staff.• Occasional software/website testing tasks.• Administrative tasks.• Operation and monitoring of backup-systems.• Supporting online databases.Other occasional tasks in the company include:• Web site and other developments.• WordPress management.

Taguig, National Capital Region, Philippines

• Area of responsibility is focused on Operations Support.• Mainly recovers and/or resolve incidents, service requests using standard operating procedure (SOP). • Proactive health monitoring of applications/infrastructure through various tools.• Escalates issues to the right stakeholders.• Identifies problems based on heavy hitters, recurrent issues, etc. that has significant business impact.• Monitors adherence to the defined SLAs.• Liaises with other teams in prioritization of enhancements/problem fixes (e.g., upgrades, new functionalities).• Ensures acceptance of new or additional scope to the service portfolio through SOPs, lean documentation etc.• Works with other teams for recovery and resolution of cross portfolio/functional/vendor/product issues.• Provides inputs on the availability/quality of SOPs.

National Capital Region, Philippines

• Maintained inventory records and documentation for equipment in database.• Monitored and logged daily server tasks and reports.