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A connector of diverse ideas and people. A collaborator. A digital product and customer experience executive. A co-creator. Adept at breaking down or working within organizational silos to build and lead cross-functional teams. Aligns data, insights, empathy and technology to deliver growth, enhance customer journeys, and improve operations.KEY LEADERSHIP TRAITS:• Relator• Arranger• Analytical• Communication• DeliberateKEY STRENGTHS:• Global, cross-functional leadership experience combined with strong strategy, product management, operations, analytical, and technical skills• Strong ability to identify and develop strategic partnerships to deliver revenue, cost, customer experience or engagement goals through digital disruption and innovation• Demonstrated success leading and delivering large-scale, complex projects and change initiatives by influencing C-suite executives to managing project team membersKEY EXPERIENCES: • Digital; m-commerce, e-commerce• Customer Experience Design• Process Improvement• Payments• Business Development and Partnership Management• Product and Omnichannel Development• P&L Management, Driving Growth• Analytics and Insights• Technology Strategy• Management Consulting• Program ManagementKEY THOUGHT LEADERSHIP:• Industry Board Memberships - https://www.hospitalitynet.org/news/4097101.html• Webinars – Stay the same? Hotel Payments 2.0 - Driving innovation in travel & hotel payment (June 2018 -https://www.brighttalk.com/webcast/16095/322091/stay-the-same-hotel-payments-2-0-driving-innovation-in-travel-hotel-payment) • Interviews – o Pymnts.com (January 2020, https://www.pymnts.com/travel-payments/2020/travel-meets-connected-commerce/) o Hospitality Technology magazine (April 2018, https://hospitalitytech.com/status-report-contactless-payments-hospitality)• Speaking Opportunities – o Retail Expo (UK, May 2019, https://www.retailexpo.com/en/Sessions/72343/PANEL-Omnichannel- payments--Connecting-payments-across-channels-to-increase-consumer-interaction), o Interactive Customer Experience Summit (https://icxsummit.com/connect-speakers-2018/) – August 2018KEY CONTACT INFORMATION: jscanady@gmail.com
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Senior Vice President, PaymentsFanaticsChicago, Il, Us
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Vice President, Payments, Starbucks Gift Card & FraudStarbucks 2022 - PresentSeattle, Wa, Us -
Senior Director, Global Digital Payments & Customer ExperienceMcdonald'S 2020 - 2022Chicago, Illinois, Us -
Board MemberHedna (Hotel Electronic Distribution Network Association) 2020 - 2020Forest Hill, Maryland, UsBoard member for a global, hospitality-focused industry organization aimed at advancing stakeholder (hotels, management companies, GDSs, OTAs, tour operators, software and payment service providers, industry consultants, educational institutions) collaboration and knowledge sharing in the areas of: ● The nuances of today’s technologies● The impact of today’s trends● The challenges of tomorrow -
Director, Global Head Of Payments Strategy And ProductsHyatt Hotels Corporation 2019 - 2020Chicago, Il, UsGlobal Head of Payments Innovation, Product Management, and Customer Experience Design team (newly created role) leading a cross-functional and matrixed group of stakeholders (i.e. digital, loyalty, point-of-sale, contact centers, brands, technology, operations and finance) to develop omnichannel and seamless customer experiences• Obtained C-suite sponsorship and built case for change; leading to the establishment of a new cross-functional team which leveraged Design Thinking to develop a new multi-year, customer-centric, digital product roadmap and CX strategy to drive $61M in incremental growth • Identified and onboarded strategic partner to simplify the payments and commerce platform, enhance product and experience offerings, and reduce ongoing support costs• Developed and launched industry-first B2B, secure, virtual payments platform by bringing together the capabilities of two partners resulting in elimination of manual processes by front-line staff and enhanced traveler experiences -
Director, Global Payments StrategyHyatt Hotels Corporation 2016 - 2019Chicago, Il, UsGlobal Business Leader responsible for the development and execution of payment acceptance capabilities, guest experience, vendor management, and financial performance of both traditional and emerging payments across Hyatt's omnichannel environment and global properties• Recruited and selected for newly created position tasked with building a global payments team to develop and execute payment and commerce strategies• Identified and onboarded global analytics and insights provider; together we identified and established plans to generate savings of $4M/year• Conducted an initial 12-week current state assessment resulting in: newly created customer experience process flows, 30 pain points and needs prioritized across regulatory/compliance, strategic, and discretionary; payment contract reviews led to approx. $1M in fee rebates• Renegotiated existing payment processor contract leading to a 50%+ reduction in annual fees• Sourced and contracted a new digital commerce and fraud solution provider
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Manager, Financial Services And Payments AdvisoryEy 2014 - 2016London, GbAdvisory manager responsible for planning and delivering client engagements with a primary focus on customer experience design, product strategy, and process improvement -
Manager, Payments Product StrategyHsbc 2012 - 2014London, GbPayments product manager responsible for: customer experience strategy, roadmap and implementation of payments solutions, product and pricing strategy, P&L management and sales channel management -
Senior ConsultantPricewaterhousecoopers 2009 - 2011GbStrategy, Operations and Technology Consultant with primary experiences in the financial services industry. Client, internal engagements, and activities include: product development, omnichannel sales and servicing, digital commerce/financial services strategy, and complex program management -
Vice President, Digital Payment ProductsCitigroup 2007 - 2009New York, New York, UsProduct Manager responsible for product and channel development, customer engagement strategies, and segmentation analysis, aimed at improving P&L performance -
Leader - Procurement Center Of ExcellenceEli Lilly And Company 2005 - 2005Indianapolis, Indiana, UsBusiness Process Leader and IT Product Manager with people responsibilities accountable for the global implementation of finance and IT strategic initiatives -
Financial Processes Design Lead And Business IntegratorEli Lilly And Company 2002 - 2005Indianapolis, Indiana, UsLead Internal Consultant and Program Manager responsible for the implementation of Sales & Distribution, Procurement, and General Accounting functions
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Business Systems AnalystEli Lilly And Company 1999 - 2002Indianapolis, Indiana, UsFinance/IT Consultant and Project Manager responsible for defining customer needs, assessing internal capabilities, and ensuring business alignment in the implementation of financial business functions
Jayson Canady Skills
Jayson Canady Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessMarketing And Corporate Strategy -
Purdue University Daniels School Of BusinessManagement Information Systems
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The University Of Chicago Booth School Of Business
Frequently Asked Questions about Jayson Canady
What company does Jayson Canady work for?
Jayson Canady works for Fanatics
What is Jayson Canady's role at the current company?
Jayson Canady's current role is Senior Vice President, Payments.
What is Jayson Canady's email address?
Jayson Canady's email address is js****@****ail.com
What is Jayson Canady's direct phone number?
Jayson Canady's direct phone number is +131733*****
What schools did Jayson Canady attend?
Jayson Canady attended University Of Michigan - Stephen M. Ross School Of Business, Purdue University Daniels School Of Business, The University Of Chicago Booth School Of Business.
What are some of Jayson Canady's interests?
Jayson Canady has interest in Electronics.
What skills is Jayson Canady known for?
Jayson Canady has skills like Cross Functional Team Leadership, Program Management, Management, Strategy, Process Improvement, Vendor Management, It Strategy, Product Development, Competitive Analysis, Business Analysis, Marketing Strategy, Leadership.
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