Jayson Dowswell Email & Phone Number

Greenville, South Carolina Area

Providing key project direction for executive staff to gain efficiencies in communication, service reliability, and enterprise upgrade processes that capitalize on strategic company initiatives and targeted goals.

Greenville, South Carolina Area

Management of the IT support staff which provides principal support contact for all application, infrastructure, and operational issues for 1,400 users at 6 corporate locations and 82 company-owned stores throughout the state.

Crossville, Tn

•Strategic role in aligning the Information Technology department with the business priorities and key company initiatives.•Built high-performing, seven-employee team and maximized staff performance through motivation, leadership, communication, project prioritization, project management, and daily delegation of tasks. Successfully expanded IT services to support growth from 300 to 650 users in less than two years.•Managed project that modernized the corporate ERP applications, enabling IT department to provide more improved support with optimized levels of business intelligence and user interface.•Developed department policy/procedures (IT Governance, IT Job Descriptions, SOPs, Security) that improved workflow efficiency and also created disaster recovery plan to ensure business continuity.•Led successful integration of ERP systems for a new company acquisition in 2015 (nine facility locations) within eight weeks and integrated another acquisition in 2016 within 12 weeks.•Actively contributed to the success of the IT service desk to provide on-time, efficient, level 2 and 3 technical support for all business departments in a 650 user environment by ensuring that proper resolution techniques were used for equipment installations and business applications.•Continually improved service delivery by facilitating teamwork, prioritizing critical projects, and implementing a new helpdesk ticketing system and matrix scorecard that was instrumental in tracking/resolving redundant IT issues.

Crossville, Tn.

•Served as primary technical contact for all applications and hardware throughout 35 corporate locations and company-owned distribution channels.•Expanded the cloud initiative through Google Apps for Business migration/adoption and extensive user training that improved dynamic collaboration and overall work productivity.•Optimized IT security and eliminated system downtime by directing VMWare ESXi server migration from legacy hardware to complete virtual environment.•Key initiator and lead project manager on other projects including CRM design, build, and rollout; and VoIP solution and network architecture upgrades resulting in $55,000 reduction in annual telecom expense.

Cookeville, Tn.

Multi-site IT system management and support for networked hardware and telephony to manufacturing, distribution and call center facilities. Provided POS/Citrix system support for 86 Oreck retail stores nationwide and worked with IT staff to maintain asset tracking and inventory of current equipment and location.

Redding, California

Provided a diverse range of services for network hardware/software issues including active directory, firewall configurations, computer repair, and new hardware/network installations. Maintained first level communications and troubleshooting on client VoIP connections, as well as maintained daily management of Peak’s internal network, server, email, databases, and computers.

Crossville, Tn.

Provided multi-site management of servers and daily user support for approximately 200-300 nodes in four Tennessee manufacturing facilities to improve overall productivity. Additionally responsible for serving as the primary technical contact for a remote manufacturing plant in Mexico and sales/product engineering firm in Michigan.•Proposed and implemented a $100,000 per year cost saving wireless T1/T3 design for Tennessee facilities communication while improving redundant network features.•Collaborated with engineering to continually monitor manufacturing production assembly computer efficiency to maximize “up-time” on the assembly floor; managed a project that converted to a wireless design to facilitate the production department’s ability to utilize existing product and parts flow.