Jayson Garner Email & Phone Number

Us

Bellevue, Washington, Us

Provisioned workstations and deployed software and using Microsoft Endpoint Manager Configuration Manager (MEMCM). Managed return to work requests, confirmed users had functional workstations when they returned office, this included migrating user profiles using USMT. Documented processes within Confluence and Jira. Administered licensing, automation, and project management and design for Jira. Organizational Github admin, provided users secure access to source control system. Assisted users with Perforce to pull down game engine assets using UnrealGameSync. Performed Azure AD administration.

Seattle, Wa, Us

Operating as the sole IT Administrator, Help Desk technician, and network engineer. Maintain six domains across nine offices, ranging from Windows server 2012 and up, and several Small Business versions. Implementing plan to retire servers down to a VPN connection between sites to a single server connection, with proper backup and fail over (both physical and cloud). Acting as a regular educator to staff ranging from subjects such as email etiquette to internet safety. Routinely used IT resource for client education, from youth to adult. Successfully setup an entire pre-school network from construction level to finish within expected time frame. Overseeing regular vendor management for third party technical needs. Established IT documentation services, Help Desk ticket system, and SLA formats for team members. Primary administrator of Sharepoint Online and all Office 365 services.

Seattle, Wa, Us

Provide remote support to mobile users and other offices. Prepared company for Windows 7, Windows 10, Office 2013, and 2016 (Office 365) migration. Constructed, maintained and managed server equipment, both hardware and software. Established department trouble ticket system and incident analysis, and knowledgebase. Migrated firm to document management system from Windows 2003 file server. Managed all firm mobile devices. Established office (Seattle) emergency alert system. Maintained and secured all IT related inventory. Acting backup web designer for all company and case websites. Used as reference and analyst for case related testing and explanation. In charge of Sharepoint administration and implementation.

Hanover, Md, Us

Provided technical support to all Boeing employees, executives, contractors, both international and local. Solved problems across multiple operating systems, including Windows XP, Windows 7, Linux, Sun and Citrix. Precisely followed Boeing security policy and processing during support procedures. Studied troubleshooting procedure and current Enterprise standard software to better assist employees. Assisted in the organization and processing of Expense documents and travel reservations from standard employees to company executives, both user walkthrough and analyst documentation creation for end user support. Trained employees on wireless and remote location access processes and basic troubleshooting steps. Extensive understanding of Enterprise wide software and procurement procedures for both hardware and software and communication with vendors. Trained in use and troubleshooting of Microsoft Office 2010, 2007 and 2003.

Everett, Wa, Us

Received calls and determined nature of business and directed callers to destination. Maintained constant flow of information regarding project updates, problems, and completion to team members. Made responsible for weekend procedures and security of equipment, and continued troubleshooting. Arranged appointments for persons requiring specialized assistance. Extensive use and understanding of Groupwise email clients. Experience interfacing with Outlook Exchange servers. Extensive use of Intuit's TrackIt Help Desk software. Fielded all inquiries, technical or otherwise. Assisted with event setup and seamless IT presentations. Assisted with incoming and outgoing hardware setup, distribution, and repair. Maintained logs of all technical inquiries. Performed variety of clerical duties and other duties pertinent to department. Learned new concepts, policies, and software quickly and efficiently to best serve the staff and departments interests. Experience troubleshooting on multiple hardware platforms.

Certificate Of Completion, Computer Forensics

High School Diploma, 2006

Certificate Of Completion, Computer/Web Programming