● Present Customer Experience (CX), Lifecycle Advantage (LCA) and Customer Success (CS) to partners via webinars, consulting, and videos focusing on engagement, education, and increased utilization.● Perform quarterly usage assessments with partners. ● Perform daily online community management including crafting articles, answering questions and contributing to knowledge banks. ● Actively recruit partners to engage with and utilize Customer Experience management resources. ● Drive usage of the Customer Experience platform with a focus on increasing revenue and retention of customers. ● Train distribution partner Customer Success Managers on usage of Lifecycle Advantage platform.● Create and deploy online media content including demonstrations, webinars, videos and articles.● Participated in testing, training and development of Commerce Automation and Artificial Intelligence (AI) tools and platforms. ● Manage technology distributor relationships including engagement, marketing and utilization of Cisco platforms.● Oversee the performance, utilization and relationship management of over 3000 partners across North America, generating over $250 million USD in Annual Renewal Revenue.

Oversee Center for Medicare and Medicaid Management State Coordination Program providing weekly webinar communications for insurance companies and state regulators while also managing projects for the organization.Conduct fraud, waste, and abuse analysis and reporting for the center for program integrity and risk mitigation planning while serving as project lead. Lead the data compilation and investigation team for an exchange oversight project including communication of the state of the project, perceived bottlenecks and holding stakeholders accountable to the tight deadline and budget.Coordinate and facilitate weekly webinars for clients.

Managed portfolio of over 2000 group clients for the Southeastern Region with a team of 6 direct reports while also overseeing the promotional and advertising budgets. Exceeded 2015 and 2016 client and member engagement targets for the market through training and mentoring staff on client engagement best practices.

Organized and coordinated broker and member wellness events and conventions across Louisiana and Mississippi creating the highest rate of engagement in company history.Worked directly with Humana leadership to create new company-wide wellness policies, spearheading rollout plans for Humana Vitality and Go365.Worked with national, state, and local stakeholders to create statewide strategies and tactical plans for population management.Presented employee benefits, wellness topics and education sessions weekly.

Represented company at new and existing client outreaches including benefits presentations and fairs, education seminars, and C-level presentations.Coordinated logistics and planning based on client needs and company capabilities integrating Lean Six Sigma methodologies.Assisted the clinical team in the development of new procedures for health screenings. Served as primary point of contact for client leadership and members.

The primary point of contact for the office of community development and the liaison for report requests from 6 sub-contractors.Created monthly and weekly financial reports for a CDBG Block Grant/HUD Program in excess of $500 million.

Performed quality control and assurance audits and recommended corrections to the process to improve accuracy.