Jayson Lee Email & Phone Number

Biloxi, Mississippi, United States

Greater Biloxi Area

• Present Customer Experience (CX), Lifecycle Advantage (LCA) and Customer Success (CS) to partners via webinars, consulting, and videos focusing on engagement, education, and increased utilization.
• Perform quarterly usage assessments with partners.
• Perform daily online community management including crafting articles, answering questions and contributing to knowledge banks.
• Actively recruit partners to engage with and utilize Customer Experience management resources.
• Drive usage of the Customer Experience platform with a focus on increasing revenue and retention of customers.
• Train distribution partner Customer Success Managers on usage of Lifecycle Advantage platform.

Biloxi, MS

Oversee Center for Medicare and Medicaid Management State Coordination Program providing weekly webinar communications for insurance companies and state regulators while also managing projects for the organization.Conduct fraud, waste, and abuse analysis and reporting for the center for program integrity and risk mitigation planning while serving as.

Baton Rouge, LA

Managed portfolio of over 2000 group clients for the Southeastern Region with a team of 6 direct reports while also overseeing the promotional and advertising budgets. Exceeded 2015 and 2016 client and member engagement targets for the market through training and mentoring staff on client engagement best practices.

Baton Rouge, LA

Organized and coordinated broker and member wellness events and conventions across Louisiana and Mississippi creating the highest rate of engagement in company history.Worked directly with Humana leadership to create new company-wide wellness policies, spearheading rollout plans for Humana Vitality and Go365.Worked with national, state, and local.

Baton Rouge, LA

Represented company at new and existing client outreaches including benefits presentations and fairs, education seminars, and C-level presentations.Coordinated logistics and planning based on client needs and company capabilities integrating Lean Six Sigma methodologies.Assisted the clinical team in the development of new procedures for health screenings..

Baton Rouge, LA

The primary point of contact for the office of community development and the liaison for report requests from 6 sub-contractors.Created monthly and weekly financial reports for a CDBG Block Grant/HUD Program in excess of $500 million.

Baton Rouge, LA

Performed quality control and assurance audits and recommended corrections to the process to improve accuracy.