Executive Director Business Sales
Greater Philadelphia Area
Promoted to Vice President-level leadership of key, 3-state Philly Tri-State region with $650M sales target. Rebuilt culture, improved morale and productivity, and boosted sales and KPIs. Led 18 sales teams and total staff of 1200 including operations and data architect employees in delivering y-o-y growth across enterprise, SMB, healthcare, and government sectors. Developed new technology applications for product portfolio. Identified and led implementation of initiatives to improve KPIs. Won multiple KPI awards; named to Winners' Circle for top 10% of sales. Directed Crisis Management Team responding to all major weather and safety and security events in the Philly-Tri State Area. Innovated, developed, and led IoT Business Development Team to identify new product uses and exploit new market opportunities in repeatable way; grew category from $0 in sales and 0 connections to $50M and 5M connections over 4 years. Raised Philly Tri-State region B2B customer experience scores from 20 percent to 60 percent in a two-year span. Identified the root cause analysis and identifying and implementing national best-in-class customer service methods. Achieved consistent sales target capture through strong cadence of funnel management to identify good and poor performers, and by implementing new "funnel standards" with metrics across entire sales process, raising overall sales team productivity. Built culture of success to enhance leadership, morale, and performance through greater transparency, new communication and feedback initiatives, employee recognition programs, and emphasis on collaboration and common goals. Received high and continually rising manager approval scores.