Jay Liggins Email & Phone Number

Phoenix, Arizona, United States

• Work with other Team Leads and the Manager to establish, change, and maintain processes and procedures.• ​Provide training/coaching/mentoring/counseling of team members.• ​Perform routine Flex Training Specialist tasks as assigned.• ​Detailed documentation.• ​Attend leadership and management training.• ​Project Leadership.• ​Initiative Leadership.• ​Be a subject matter expert for an assigned area.

United States

My current role as a Customer Technical Education Specialist (FLEX) is the same position as the “Sr. Training Specialist (FLEX) as listed below. Title was changed for all trainers effective January, 2023.

Phoenix, Arizona, United States

• Teaching/instructing agency customers/end users and staff on the use and operating methods of complex software products and services.• Conducting on-site training for Motorola Spillman (FLEX) software and designated third party software• Presenting training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.• Completing department required reports within set standards

Phoenix, Arizona, United States

Civilian Reserve assigned to District 14 (Metro West), Squad 8. Providing on-the-road assistance and support to both sworn personnel and the citizens of Arizona. Assists with clearing collisions and debris out of the roadway, providing assistance to stranded motorists with fuel, tire changes and other vehicle issues, and providing a positive presence to citizens traveling on the roadway.

Phoenix, Arizona, United States

• Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.• Assigned to the department’s Peer Support team since 2019, able to utilize training and skills to assist other employees or citizens in a time of need. • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.• Demonstrated self-reliance by meeting and exceeding workflow needs.• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.• Dispatched police, fire and EMS units to respond to emergent situations with established procedures.• Responsible for training new employees in 911/administrative line call-taking and/or police radio dispatching.• Designed the Communications Bureau’s first online training program, designed to streamline entry-level training for new hires in a positive, interactive way, via an online-classroom type setting at the student’s pace.• Built & launched the department’s TactiCall training program, an initiative to place new call-takers and dispatchers through a phone/radio simulator with live phone and radio traffic, in order to prepare them for on-the-job live training at the console.

Colton, California, United States

• Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.• Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.• Promoted monthly events and activities to increase participation and revenue.• Developed events and programs in consideration of needs, abilities and interests of participants.• Supervised groups of 20+ children between ages of 7 and 16 in outdoor activities, including swimming, outdoor sports, and other recreational activites.

San Bernardino, California, United States

• Responsible for the development and implementation of interactive youth programs that engage youth ages from grade school to high school in a way that promotes positivity and growth.• Planned, scheduled, implemented, and supervised recreation programs and activities including arts and crafts projects, sports and games, music, cooking, outdoor activities, etc.• Collaborated with community organizations to develop and enhance programs.• Implemented and supervised wide variety of exciting and mentally focused activities that could be enjoyed by peopleaged 5 to 21.• Collaborated with community agencies to provide youth program opportunities.• Developed events and programs in consideration of needs, abilities and interests of participants.• Maintained participant safety at all times.

Covina, California, United States

• Coordinated with Special Event Sponsors as the Sponsor Liaison.• Managed registration for the Covina Library Summer Reading Program.• Planned, organized and delivered therapeutic recreational services to residents. encouraging participation in activities.• Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities.• Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.• Maintained facilities, grounds and equipment to ensure community safety and attract attention.• Promoted monthly events and activities to increase participation and revenue.