I manage a technical support team focused on supporting large scale applications. I excel at aligning resources with company goals, operating large scale environments, team leadership, and improving efficiencies via process improvements and automation. I am a manager that specializes is aligning my teams’ current skills and future ambitions with the company's long-term goals. I do this by actively engaging with my employees to understand their experience while discovering their future goals. I am successful not only because of my active listening skills but because I help them to develop a career plan that aligns with the overall direction of the company. What's unique about me is that I am good at identifying the big picture and ensuring others see it. Having this shared vision not only creates opportunities for the employee but it provides a sense of direction that ultimately increases productivity for the business.