Jayson Pawlo Email & Phone Number

New Jersey, United States

New York, New York, United States

New York City Metropolitan Area

Responsible for new business development with strategic partners. Creating new relationships and converting qualified leads into opportunities. Align with leadership to ensure customer expectations are met while achieving target profit margins. Accomplishments:⬥ Generated $10 million of new qualified sales opportunities⬥ Construction Manager for $1m strategic partnership for company within first 90 days of employment ⬥ Responsible for 20 strategic General Contracting/Real Estate partners with a focus on design and build

Kenilworth Nj

Responsible for the overall management, success and growth of top tier accounts. Own the customer journey to ensure relationship building and revenue growth. Identify process improvements to ensure a positive customer experience. Align with leadership on company goals and initiatives. Accomplishments:⬥ Project Executive / Construction Manager for $15 million project at 30 Hudson Yards, NYC. “Edge” rooftop experience⬥ Account Executive for multinational telecommunications conglomerate generating $6 million in revenue⬥ Responsible for health and growth of $25 million in company revenue

Middletown, Nj

Managed all aspects of the business from sales and contract negotiations to project implementation and customer satisfaction. Operations Manager for simultaneous residential and commercial renovations. NJ License # 13VH06545900. “Pride in our work, Passion for the improvement”Accomplishments:⬥ Tripled annual gross sales between 2014-2017⬥ Executed complete renovation of $500k investment property after Superstorm Sandy⬥ Successful completion of large-scale commercial projects for Ashley Furniture in Toms River, NJ and Health & Fitness company in Middletown, NJ

Livingston, Nj

Managed and facilitated the migration of multiple help desk ticketing systems to one global system. Reported directly to Senior Management, providing guidance on requirements, streamlining opportunities with a focus on client success. Provided status reports directly to VP/Senior leadership. Guided business units to utilize and understand ITIL best practices with specific focus on Incident, Request and Change Management. Accomplishments:⬥ Reviewed and streamlined Global Incident Management process using ITIL best practices to improve efficiency

Tinton Falls, Nj

Led all facets of a global customer service center. Facilitated onsite/offsite meetings, delivered strategic presentations, and approved SOWs, RFPs and SLAs. Collaborated across functions with marketing, product development, operations and sales teams. Led geographically dispersed team in the United States, EMEA and APAC.Accomplishments:⬥ Transitioned $120M in revenue from NJ Customer Service Center to GA Customer Service Headquarters while maintaining and exceeding customer SLA's.⬥ Drove customer loyalty and self-service among 95% of all Fortune 500 company accounts, generating up to $500K in monthly revenue each, via staff recruitment and training, account provisioning, budgeting, project management, service enhancements, QA testing and knowledge management.⬥ Delivered 30%+ annual cost savings by implementing “follow the sun” support process leveraging daylight hours in the United States, EMEA, and APAC regions to provide 24/7 customer support while enabling consolidation from six to three call centers. ⬥ Improved first call resolution by ~5% year-over-year by cross-training customer care team in Level 2 and 3 areas of expertise.⬥ Transitioned $120M and $25M in revenue from two separate acquisitions by successfully migrating acquired customers to Xpedite and PGS platforms.⬥ Influenced improvement in customer retention by implementing quarterly customer surveys to mine customer requirements and drive platform enhancements.⬥ Improved customer success by implementing a dedicated team to support top revenue accounts ranging from $25k to $500k monthly recurring revenue.

Ft. Lauderdale, Fl

Promoted from Mechanic to Supervisor of staff for the company’s largest project to date on the Sunshine Skyway Bridge in Tampa, FL. Provided day to day supervision of staff in addition to providing onsite mechanical and operation support.Selected Accomplishments: Cut operating costs in half by implementing strategic process improvements. Optimized staff productivity through shift changes and team competitions.

Parsippany, Nj

Led project to migrate all user desktops and laptops from Windows 95 to Windows 2000. Provided technical support for Windows 95, NT, and 2000 Pro, Norton Ghost, Lotus Notes, Palm desktop, and Ipaq.Selected Accomplishments: Cut operating costs in half by spearheading strategic process improvement initiative. Optimized client relations through onsite, post-implementation end user support.

Iselin, Nj

Led on time, under budget project to migrate remote user laptops from Windows 95 and 98 to Windows 2000. Managed shipping, receiving, quality assurance, and sensitive data migration efforts.Selected Accomplishment: Improved overall migration efficiency by 25% and delivery time by up to 50% through process and workflow improvements, including strategic alignment, use of Norton Ghost enabling multiple migrations simultaneously, and development of packaging assembly line for end user return shipments.