Jayson Middleton Email & Phone Number

Wheeling, West Virginia, United States

Coraopolis, Pennsylvania, United States

Highmark - 501 Penn Ave, Pittsburgh, Pennsylvania

* Provide exceptional and professional customer service to our clients * Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ticketing tool * Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools * Escalate issues, situations, or problems requiring urgent attention to Level II Analysts, Team Leads or Service Desk Managers * As process describes, route… Show more * Provide exceptional and professional customer service to our clients * Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ticketing tool * Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools * Escalate issues, situations, or problems requiring urgent attention to Level II Analysts, Team Leads or Service Desk Managers * As process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups * Collaborate effectively with other service desk team members to resolve and document unfamiliar issues. * Participate in ongoing training for service desk operations * Work on projects or tasks assigned by supervisors Show less

300 Corliss St, Pittsburgh, Pa 15220

* Interacts with customers via telephone to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as a remote control, keyboard, and mouse.* Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.* Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written… Show more * Interacts with customers via telephone to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as a remote control, keyboard, and mouse.* Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.* Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.* Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.* Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.* Supports Other lines of business as call volume dictates.-Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.* Achieves overall performance goals of the organization. Show less

901 Brady Ave, Steubenville, Oh 43952

Interview potential customers for vehicle loan processingMaintain and utilize a log of customers in case sales calls are requiredSchedule appointments with new and existing customers in the showroom through incoming internet sales leadsField incoming sales calls and provide necessary information or direct call to appropriate department to ensure that customer requirements are metDemonstrate vehicles to customers based on features and benefits of the customers needs

1000 Commerce Dr #110, Pittsburgh, Pa 15275

Locate qualified closers to execute loan signings by utilizing available methods to ensure volume and customer requirements are met for USAA bank.Interview closers during scheduling calls to ensure that USAA bank specifications for document signing and electronic document delivery can be met. Maintain log of closers contacted in case recruiting is requiredSchedule loan closings with contracted closing agents by confirming date, time, and closing location to ensure all requirements… Show more Locate qualified closers to execute loan signings by utilizing available methods to ensure volume and customer requirements are met for USAA bank.Interview closers during scheduling calls to ensure that USAA bank specifications for document signing and electronic document delivery can be met. Maintain log of closers contacted in case recruiting is requiredSchedule loan closings with contracted closing agents by confirming date, time, and closing location to ensure all requirements are met by USAA bankSchedule loan closings in the system by completing and forwarding appropriate information to the lender and closing agent Field incoming calls and provide necessary information or direct call to appropriate department to ensure that internal and external customer requirements are met Show less