E-Learning Development- Key person in charge of end-to-end development of e-learning for Amadeus Airport IT products/systems. Created and conceptualized visuals, storyboards and multimedia such graphics, videos, animations and simulations.Training- Delivered both remote and onsite instructor led-training courses on Amadeus Airport IT products to both internal Amadeus teams and external customers/partners. Curated courseware and training documentation and managed the day-to-day learning and development administration and operations.Projects & Achievements- Updated all existing Airport IT products/systems e-learning into an interactive one.- Created an e-learning from storyboard to development for a new Airport IT product.- Delivered training for an Airport IT product to Qatar Aviation.

Operations-Provided remote support for IT systems and networks, including system upgrades and hardware configuration concerning Amadeus Airport IT Products and Solutions.Training LeadDelivered customer and internal training on product functionality and troubleshooting.Product Champion/SME-Monitored all incident records and managed all the knowledge page related to an Airport Product. Projects & Achievements -Created the internal support model for an Airport product. -Delivered functional trainings to Ljubljana Airport in Ljubljana, Slovenia, SATA Azores Airlines in Portugal, Qatar Aviation Services in Qatar, National Aviation Services in Baghdad, and Afroport in Nouackchott NKC. -Implemented a new Quality Assurance checklist for Service Improvement

Provided internal and external IT support to all Solarwinds Employees and Customers through Incident and Service Request Management.

Provided support through taking calls and handling the resulting incidents or service requests from all users and customers of KGB and its affiliates globally.