Jayson Webb, Phd Email & Phone Number

Providing user experience research for users of APIs, supporting the Speed Program with the U.S.Citizenship and Immigration Services (USCIS).

Boulder, Colorado, Us

Supporting prompt engineering strategy for AI development

San Francisco, California, Us

Built and managed a data science team within the UX organization, generated the job descriptions for three different roles, and hired a four-person team (two data scientists, a data engineer, data analyst). Led team utilizing collaborative leadership model, providing mentoring/direction/task assignment, goal setting and accountability, delivering annual performance evaluations and promotions. - Led data science team to launch a Customer Data Platform (Segment) internally within six months to track hundreds of millions of user interactions with company software. - Led the team to leverage customer data to create ML models including a product recommendation engine and a prediction engine to identify which customers were in greatest need of outreach to fully onboard and thrive.- Led modeling approach of user behavior across touch points including usage of APIs, web, console (behind a login), and documentation.- Envisioned and directed cloud-based tooling to allow the data science team to work effectively with large data sets aligning with privacy policies and consisting of Python/Jupyter Notebooks, Spark, Kubernetes, and Airflow. - Aligned with key stakeholders to assess specific needs, devise solutions, and actualize yearly/quarterly plans.

San Francisco, California, Us

Expanded team capabilities in usability research and testing by providing training and coaching so that designers and project managers (PMs) could conduct internal research activities. Guided internal clients in the areas of survey design and analysis, usability test planning, conducting usability test sessions, and provided training for collecting HEART metrics.- Created, deployed, and tracked the customer satisfaction survey for Twilio Console customers for multiple quarters. - Introduced Prophet modeling to analyze seasonal changes in satisfaction scores for multiple satisfaction surveys across Twilio to identify general seasonal trends that made scores fluctuate.- Enabled designers to pinpoint user experience areas to be improved based on analysis of qualitative user research and improved teams’ understanding of seasonal effects on survey scores when comparing different quarters.

Austin, Texas, Us

Promoted to a new position to manage and advance analytics work in user segmentation, conversionmodeling, topic modeling, sentiment analysis, and more. Aligned with qualitative researchers to strengthen the overall research process.- Built a tool that enabled user researchers to identify chatbot UX issues, working with natural language processing (NLP) and automatic classification of the bot utterances to reduce chatbot log analysis time by a factor of nearly 10.- Led the implementation of a dashboard to present quantitative and qualitative research findings.- Managed and conducted hands-on analytics work in user segmentation, conversion modeling, topic modeling, sentiment analysis, and more.- Collaborated with qualitative researchers to strengthen the overall research story.

Austin, Texas, Us

- Supplied quantitative analysis of Adobe analytics data for oracle.com and cloud.oracle.com.- Planned and conducted usability research for PaaS services.- Collaborated with teams distributed throughout the United States and Canada, including PMs, development, and UX design, and communicated research findings in web conferences including designers, PMs, and executives.

Palo Alto, Ca, Us

Oversight of interaction design, research, and accessibility of enterprise web applications for IT Service Management in an agile development environment. Collaborated with teams distributed throughout the United States and the world, including China, Israel, Europe, and India.- Designed Smartphone, web applications, and tablet IT service management applications- Led requirements gathering interviews and remote contextual inquiries with customers to discover user needs- Scheduled and planned customer feedback sessions to improve prototypes.- Provided training and guided teams on how to test and design support accessibility, including the use of WAI-ARIA markup.

Supported usability research projects for products including mobile phones and medical devices. Worked with clients to create innovative data collection and analysis strategies for un-moderated remote usability testing, combining survey and Web log data collected using specialized software.- Developed a survey tool (click tool) to capture first impressions of where to click on any type of design prototype represented by static images. The click tool was used in a study of online PHR (personal health record) designs.- Co-authored a paper proposing methods for evaluating usability when selecting an EHR (electronic health record) system and co-authored a book chapter on un-moderated remote usability testing.- Designed a unique method for analyzing commonalities in customer navigation paths and clustering customers based on similarities.

Jayson Webb Consulting | Independent Consultant Created web application design prototypes and incorporated usability testing results into prototype designs, then presented designs to product managers.Quintus Design, LLC. | Managing PartnerWorked with the Sun.com eCommerce group to design and perform statistical analysis of satisfaction and loyalty surveys. Conducted a variety of user experience research activities for multiple clients.Lextant Corporation | Cofounder and VP of Services Managed the development and packaging of new service offerings, hired and guided employees, and supported clients including Sun Microsystems, Hewlett Packard, Qwest, and Sprint.