Box of Rocks Entertainment is a bespoke event company which hosts custom trivia for restraunts, bars, and businesses. With five rotating hosts on its roster, players can expect a fun 90 minutes of entertainment and trivia, with topics ranging from the Alps to Xanadu. Our hosts also work as Emcees, auctioneers, and moderators. Our shows are family friendly, mostly-PC, and can be customized to the customer's specific desires.

• Led people integration efforts to complete Riot's acquisition of the Wargaming Sydney studio.• Took over efforts to update content and improve processes around career craft education, job family architecture, and career mapping for the Production Department.• Lead Program Manager for the Operations Delivery arm of the Games Pillar, working directly with APAC, Production, and People operations.• Partnered with executive leaders to help define annual strategy for Riot Games.• Defined best practices for implementing automation and change management to the Riot Games Pillar.

Contract via JeffreyM Consulting• Hired to assist ogCOO Chief of Staff in executing operational intitiatives required by the Games Pillar COO, John Doyle. • Quickly onboarded to become acclimated to Riot Games’ working culture, including understanding cross-Pillar challenges. • Demonstrated rapid efficacy in delivering short-term solutions to Games Pillar Operational Directors, and became a trusted advisor to Directors of People, Production, and Pillar Operations. • Under guidance from ogCOO, designed and implemented an Operational Consulting team to provide ad hoc support in reporting, insights, program management, and operational effectiveness. • Redesigned FTE/Contractor onboarding to include a scalable and guided approach to joining Riot Games. • Provided leadership and guidance to Production Department’s audit of Job Family architecture and compensation. • Provided ad hoc support of Games Pillar Directors during the acquisition of a new studio, including support for people allocation, career development, international HR standards, and digital privacy laws.

• Hired to drive improvement of vendor advocate satisfaction scores for the Rave tool.• Served as a bridge between CSS and Amplify to ensure alignment between engineering and customer focused teams.• Spearheaded Advocate Satisfaction (ASAT) efforts across international Microsoft teams, including Amplify, SDMs, TAs, and SPICE.• Designed, scheduled, and led round table sessions with vendor advocates about the Rave tool, gathering verbatim feedback.• Created and delivered reports based on advocate survey scores and subjective data from OCV.• Worked with stakeholders from MLGCS and Amplify to regularly align advocate feature requests against engineering queues.• Translated over 6500 lines of customer feedback to be distributed amongst vendor advocates as part of an outreach campaign.

• Served as interim-COO, tasked ramp Crosslake to 400+/yr consulting engagements throughout North America and EMEA.• Worked with clients and over 130 consultants to define best practices and rules of engagement for projects including: Technical Due Diligence, Architectural Assessments, Process and Organizational Transformation, and DevOps Transformation.• Drove adoption and implementation of new PSA tools, including securing RFP bids from vendors, reducing annual tool spend by 10% and improving staffing KPIs by 300%.• Collaborated with executive stakeholders to formally define process and rationalize it, minimizing risk and eliminating reliance on tribal knowledge.• Scheduled consultant resources across the globe, working concurrently in six time zones, averaging 90/quarter.• Collaborated with COO to define success and design a transformational roadmap, implemented 2019 Q4.

• Hired as a delivery-focused operations manager, partnering directly with the Sales Team as a SME.• Immediately deployed to client sites, inheriting out-of-scope projects and tasked with process improvement, account management, and ensuring deliverables.• Utilized background in account management to develop new relationships with client procurement teams and MSP stakeholders.• Served as a SME for RFx bids, designing framework, process, and delivery models for enterprise engagements.• Oversaw internal privacy intiatives for GDPR compliance, both internally and as a SME for clients. Specific area of expertise is in Article 30 compliance and Article 35 DPIAs.• Translated vendor scorecard data into easily-digestible trends and reporting for executive leadership, providing guidance on risk and areas of improvement.• Designed forecasting and financial reporting models for operational support and delivery for internal and external client projects.• Reengineered delivery model for AAA gaming, including refreshed partnerships with major studios, deploying a more agile procurement model, partnering with financial stakeholders to ensure profiftablity, and managing an independent delivery team.• Managed an internal project which reengineered Wimmer’s APAC recruiting resources and approach to MSP business. This included the training and mentorship of a new account manager dedicated to MSP clients.• Negotiated contractual agreements and drafted MSAs with third party vendors.• Partnered with Executive Leadership to redesign operational, financial profit, delivery, and international engagement models.• Participated in creation of an APAC internship program, defining process and staffing forecast.• Directly managed Key Account Managers, Sourcing Recruiters, and Partner Delivery Managers.

• My role as a BDM was re-scoped into a Customer Success role, being wholly dedicated to our efforts at Microsoft across the US.• Partnered with an offsite recruiting team of 12, tasked specially to support Microsoft’s contingent staffing needs via ContractorHub.• Worked as Client and Recruiting SME, helping new recruiters and recruiting leadership ramp up on Microsoft culture, tools, and skillset.• Partnered with Microsoft stakeholders to qualify business needs, project scope, and team direction through use of contingent staffing and SOW business.• Worked as National Lead with the ContractorHub program, supporting Microsoft clients across the continental US.• Worked with internal leadership to identify new areas of opportunity, exceed SLA expectations, and continue being a trusted partner with Microsoft.

• Hired to manage Microsoft’s A- staffing program at a national level. Partnered with a nationally-based recruiting team to improve submittal-to-hire ratios by 300%.• Owned daily management and client interaction for VMS programs at Microsoft, T-Mobile, and Amazon.• Awarded ownership of T-Mobile at a regional level, driving both VMS and SOW opportunities, successfully penetrating new avenues of business.• Proactively built relationships with new and existing clients to improve brand presence and market share. This resulted in creating client-exclusive relationships with multiple teams, bringing an estimated $3.2M/yr in revenue.• Successfully partnered and deployed an eCommerce Fraud Investigator team with Microsoft, including qualifying and onboarding new members.• Achieved preferred vendor status for an HR Help Desk team with T-Mobile, supporting both retail and corporate employees.

• Built relationships with myriad candidates in the US in order to successfully submit and place them with national clients such as Microsoft, Expedia, Nuance Communications, PNC Bank, and T-Mobile.• Developed professional relationships with client stakeholders as a preferred vendor for Microsoft and Expedia.• Utilized scorecard data to identify areas of improvement within the existing recruiting team, as well as daily reports to help track improvement in real time.• Delivered key performance indicators and sourcing strategy during RFx bids.• Adept with Boolean logic to leverage successful recruiting using traditional means and job portals (Monster, Dice, WorkSource, CareerBuilder, LinkedIn).• Personally sourced, hired, and managed over 600 resources in 22 cities for a national time and motion study for T-Mobile wireless stores. Parterned with field stakeholders to determine forecasting, scheduling, and quality of work.• Partnered with 343 Industries in hiring of narrative, graphic, and visual designers. • Quickly carved out a niche as a non-technical SME, specializing in sourcing candidates for operations, sales, marketing, customer service, call center, and management roles.• Promoted in 2012 to a lead role, owning the hiring and classroom training of new sourcing specialists, as well as defining best practices for onboarding.• Promoted in 2013 to a management role, owning daily operations and budget of the recruiting branch, partnering closely with executive leadership.• Continued hands-on training, mentoring, and leadership of a team of 15 recruiters and sourcers, including 9 direct reports.• Worked with executive teams to design recruiting and operational strategies for the fiscal year.

• Exceeded customer expectations in a strong sales and customer service culture. • Managed client relationships, including: receiving of POs, developing relationships to grow business, inventory of vehicles, coordinating maintenance of fleet, and exceeding client expectations.• Managed schedules of both employees and vehicle inventoy by building forecast models off of previous YoY data.• Managed branch operational finances, including: A/R, branch deliverables, and weekly renter debt reports.• Managed junior employees, working as a mentor and guiding new hires through 8-month training roadmap, as well as identifying areas of improvement and teaching/developing techniques to overcome common customer/client obstacles.• Management experience coordinating logistics and coverage for a staff of fifty and a fleet averaging over 1,000 vehicles at the SEA/TAC airport.• Established long-lasting relationships with local business partners which continue to remain profitable for Enterprise.• Three-time recipient of individual-effort marketing and customer service awards.

• Role placed emphasis on autonomous distribution of goods and domestic sales between two EMEA distribution centers and two APAC production centers. • Daily communication with international and domestic customers and vendors, tracking worldwide distribution of merchandise and freight.• Worked as primary point of contact for an international network of printing, shipping, and freight vendors. Participated in creation of waybills, generating POs, and investigating delayed or missing shipments.• Represented the brand at two separate POOL trade shows, working with buyers to develop increased sales.• Localization Editor, Urban Illustration: Berlin.