Jay Saint Hubert Email & Phone Number

Horsham, Pennsylvania, Us

Establish, monitor and analyze performance metrics to ensure clients’ needs are properly met. Install new / rebuild existing PC’s configure hardware, peripherals services, settings, directories, storage, among others.Perform daily system monitoring, verifying the integrity and availability of all hardware. Perform installs, moves Adds and changes (IMAC) activities, as well as data backup and restorations.Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment. Lead the deskside team to gather, record and address all necessary issues with hardware devices and client software. Verify completion of all scheduled jobs, including backups.Provide on-going education and training to users. Propose changes or solution to products and services for optimal business results as well as investigate customer relationship problems.

Philadelphia, Pa, Us

Perform in-house hardware and software installations. Maintain system backups and anti-virus software updates, setup new machine. Provide basic training on MS Office and other Apps. Performed all possible on site repairs

Philadelphia, Pa, Us

Provide support to Comcast Business Class sales and installation side.

Falls Church, Va, Us

Answer all hot line calls from internal or external clients. Record all issues/events in trouble ticketing system, Remedy. Resolve all level 1 problems meeting SLA requirements. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. Properly escalate and communicate tickets to tier 2 NOC personnel within SLA parameters.

New York, Ny, Us

Perform support for both desktop and laptop for users on Mac and PC. Create new user account and reset passwords using active directory.Monitor and maintain the Support Desk trouble ticket system and ensure that customers are assisted in accordance with established Service Level Agreements.*Install or upgrade software applications and software utilized by the company.

Provide desktop support, configure, install, troubleshoot and repair PC's. Coordinate support with other support levels.

London, Greater London, Gb

Perform system diagnostic on desktop/laptop for both Mac & PC. computers with hardware & software problems running OSX/Panther, Windows 98/XP in a Novell environment. Maintained user network accounts, Printer/Print Servers maintenance, Installation and testing of 3rd party software, Internet and dial in connection problems for 5000+ users traveling worldwide. Ensure call escalation (if required) is routed to proper personnel in a timely manner; ensure end user is kept updated on call status from call open to call closing.

New York, Ny, Us

Perform in-house hardware and software installations for both Mac and PC. Maintain system backups and anti-virus software updates. Setup new machine For clients. Provide remote support for client on the road and at home. Recommend and implement changes to network design.

New York, Ny, Us

Provide technical support on Windows XP and Mac 10X. Install and configure 50+ Palm Pilots and other handheld device. Provide phone support.

New York, Ny, Us

Provide hardware and software support on both Mac and PC environment. Install and configured laptop, desktop and blackberry for inter office and out of office use. Win XP roll out to over 250 users’s using ghost image. Provide XP support and training.

New York, New York, Us

Work on a 3 months project in an all Mac environment to install and assemble new Mac desktop and laptops. Assist users with technical questions, troubleshoot hardware and software problems. Assemble and install new hardware, setup and maintained an AppleTalk network.

Us

Provide user support to more than 200 users for Mac and PC's. Installed and configured Outlook Clients. Relocated and configured network computers and printer. Provide Printer maintenance, Strategic personal hard drive backups and work with outside vendor's and repair technicians. Provided telephone and field support to end-users. Provide off-site support for telecommuters. Setup and maintained a small AppleTalk network. Support 2 NYC offices and 2 off-site offices (Chicago and Hartford). Kept a hardware and software inventory of all 4 offices. Installed Windows NT and application programs remotely with Ghost software. Provide software training to staff, worked on telecom issues. Worked with Video Conferencing equipment for meetings and presentations.Assign projects to temp, partime employees and interns.

Assemble, install and configure system. Develop and maintain new Intranet design. Create and maintain archives system of complete projects Assisted users with questions on multiple software packages. Troubleshoot hardware and network problems, perform email administration duties. Setup new computers and terminals for new staff and performed all possible on site repairs. Create database for different departments.

New York, New York, Us

Diploma, Networking And Security

Associate, Computer Science

History, Business