Jay Suckey Email & Phone Number

Montrose, CO, US

Montrose County, Colorado, United States

Montrose, CO

• Troubleshoot and help employees, board members, and visitors with end-user software and hardware in a multi-vendor/platform environment, which includes LAN, WAN, Wireless and Internet connectivity and support.
• Diagnose and repair PC and peripheral hardware as well as tunning, configuration, upgrades, and disaster recovery planning.
• Experience with virtualization (VMWare VSphere and Horizon View), fibre-channel storage (EMC and Pure), Cisco UCS, Cisco, Moxa and Calix network equipment, Microsoft Exchange, Active Directory, Checkpoint Firewall.

Montrose, CO

• Educate customers, vendors, and/or contractors about DMEA services and policies as required, and administer the services and policies as needed or directed.
• Act as a central contact point for processing and scheduling internal and external customer inquiries, requests, and event activities as needed or directed.
• Answer and analyze incoming internal and external customer communication and initiate action on the customer's behalf, either handling the situation individually or seeking assistance from other departments, as needed.

Grand Junction, Colorado Area

• Design and implement monthly and as needed reporting in SQL Server Integration Service (SSIS), SQL Server Reporting Services (SSRS), Microsoft Access and Excel
• Experience in HIPPA compliant environment as well as access to Protected Health Information (PHI), electronic PHI, and other secure health information
• Prepare audits and monthly reporting for the National Committee for Quality Assurance (NCQA)

Pueblo, Colorado Area

• Sales Operations and Project Manager, supporting the West Area field organization and the Fraud & Retention Department.
• Developed, deployed, and maintained customer retention scoring reporting as well as customer experience scores to the field and executive leadership.
• Helped reduce customer churn by 9% in 6 months by driving a front line customer retention program.
• Streamline and improve processes down to the store and representative level to maximize customer growth and retention.
• Directly involved with customer retention and loyalty while reducing customer, employee, and partner fraud.

Pueblo, Colorado Area

• Effectively manage and operate a company owned retail store for Cricket Wireless.
• Increased sales 12% in 2013 while reducing customer disconnects by 8%.
• Directly responsible for sales and operational results of the store as well as the growth and development of all employees at my store.
• Continuously increased operational audit scores each quarter while managing the store.

Greater Denver Area

• Oversee sales distribution, strategic planning, and sales planning, of 30 authorized dealer-owned Cricket locations in Denver, Colorado Springs, and Pueblo, CO that help make up 80% of the sales and growth for the.
• Managed accounts to optimize sales and customer growth.
• Trained and motivated employees at an indirect level to achieve key metrics of the business responsible for customer growth, Average Revenue per User, Cost per Gross Addition, and net additions for the company.
• Assisted in inventory control as well as days on hand management and turn based inventory to maximize revenue and reduce overhead.

Greater Denver Area

• Managed inventory flows and days on hand for the entire company including 3 distribution centers, 300 corporate owned locations, and over 4,000 authorized dealer locations.
• Effectively managed vendor relationships and product shipments from overseas and out to retail locations which accounted for more than 400,000 phone shipments each year and $60 Million in products each month.
• Utilized Oracle Inventory for allocations and inventory shipments while maintaining company days on hand targets.
• Helped design, write, and implement inventory policies and procedures for corporate owned locations.
• Oversaw inventory reporting for the company including Sarbanes-Oxley (SOX) reporting.

Bachelor Of Science (Bs), Information Technology

Associate Of Science (A.S.), Network And System Administration/Administrator