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Customer-centric, pragmatic and self-motivated Client Delivery Project/Program Manager with experience in Agile Project Management, Operations Management, Account Management, Application Delivery, Enterprise Software Development and Quality Engineering. Experienced in complete software project life cycle development from requirements, design, implementation and integration testing of product development.• Instill a positive culture of focused delivery and operational excellence in client deliverables • Proficient in setting up Client Delivery model and processes for efficient Project Delivery and Execution • Responsible for working closely with Account and Sales teams to deliver solutions at a profit and drive revenue on a quarterly basis• Detailed oriented with a demonstrated ability to self-motivate and follow-through on deliverables • Responsible and accountable for the management of projects directed toward strategic business and organizational objectives • Experienced in determining project scope, liaising with account, sales, support, product management and staff throughout project life cycle and ensuring objectives were met• Can move between Agile, Waterfall and Hybrid approaches depending on project and client goals• Migrate risk factors through careful analysis of the scope, project deliverables and acceptance/success criteria. Anticipated and managed change effectively in rapidly evolving global business environments• Highly adaptable to changing technical environments with strong organizational and analytical skills• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teamsSpecialties: Agile/Scrum Project Management, DevOps Management, Internet Marketing, Web Development, Project Planning, Resource Management, Coordination and Implementation, Business Process Improvement, Forecasting and Budgeting, Training & Motivation, Troubleshooting & Problem ResolutionTechnologies:Google Search Appliances, MS Search SharePoint, Solr/Lucene/Apache, Big Data/Hadoop, AWS, Cloud Implementation, Elastic Search, Attivio, RDBMS, Android/iOS Apps development, Learning Management System, E-Commerce, WordPress, Klaviyo, Shopify, CMS, CRM, ERP, HR
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Head Of Strategy ExecutionBlitzyIndia
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Project Management ConsultantFreelance Apr 2020 - PresentUnited States
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Delivery ManagerIncapsulate Jan 2019 - Jan 2020Ahmedabad, Gujarat, IndiaDeveloped and led strategic initiatives to delivery successful Salesforce projectsAccountable for all consultant-led service delivery for exceptionally high performance and high-quality customer (state & local) resultsSuccessfully managed operations of a delivery center by implementing efficient processes for hiring/mentoring, budget planning, P&L, sales to delivery Provide appropriate and timely reports on project and capsule development status to management to enable informed decision making -
Manager, Program ManagementPaycor Jan 2018 - Nov 2018Frisco, TexasEnvironment – C#, JavaScript, HTML 5.0, ASP.Net, CSS, SQL, MySQL, OracleGovern multiple projects within Portfolio (Time and Leave Management) from inception through successful completion using Agile/SCRUM and various project management techniques and methods. Managing four development teams to provide day-to-day oversight for assigned projects to ensure overall scope, cost, business and technical requirements are understood and implemented. Achieveoperational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Responsibilities:Develop budget and operating plans with Product and engineering leadership per quarter Formulate, organize and monitor inter-connected projects, identify risks/dependencies and areas for improvement. Train and mentor team members along the wayPortfolio dashboards review with stakeholders (Director level and above) semi-monthly to make sure progress, issues/risks/dependencies and achievements are reviewed and understood through out the teamFostered increased organizational maturity in project management and served as a Champion of PM processes; ensured best practices are applied and implemented -
Senior Project ManagerZillion Technologies, Inc. May 2016 - Dec 2017Ashburn, VirginiaEnvironment – JAVA/J2EE, C/C++, Oracle, JDBC/ODBC, RDBMS, Solr/Lucene, SQL Server, SharePoint, XMLManaging multiple projects within (Sabre Holding) TTS-Hotels team from inception through successful completion using SCRUM and various project management methodologies. Coordinating on site/off-shore teams to provide day-to-day oversight on assigned projects to ensure overallscope, cost, business and technical requirements are understood and implemented. Responsibilities: Lead complex, multi-disciplinary projects and team(s) that assume responsibility for strategy, application development, vendor management and legacy systems integration Maintain the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints yet accommodating ever changing requirementsMeet financial objectives by maintaining an annual budget and resource allocations; analyzing variances; initiating corrective actionsIdentify performance gaps (operational, training, etc.); develop and implement repeatable, sustainable processes to increase operational efficiencies -
Program ManagerAstute Technology Jan 2016 - Apr 2016Reston, VirginiaEnvironment - .NET/PHP/Ruby on Rails, Java Script, XML, SQL AWS, ERP, HTML, LMS, CMS, CRM, Mobile (Android/IOS app) development Managing multiple projects within medical eLearning field (HRS, APA and STS) frominception, and through the successful completion using Agile/SCRUM methodology. Leadingteam of three project managers and on site/off-shore teams to provide day-to-dayoversight for assigned accounts/programs and ensure the overall scope, cost, business and technical requirements are understood and implemented. Responsibilities: Identify new opportunities and grow existing work to build the Business Unit’s portfolio.Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; controlling costs.Identify performance gaps (operational, training, etc.); develop and implement repeatable, sustainable processes to increase operational efficiencies.Contribute to business growth by building a pipeline of qualified business opportunities, lead complex proposal efforts, and represent Astute Technology at Industry events and conferences.Ensure assigned programs fully cooperate with the organizational governance policies and procedures. -
Project ManagerCgi Feb 2015 - Dec 2015Planned and coordinated team events/activities as per Fannie Mae's SIR (application) UAT execution schedule Worked with stakeholders to create project plans for future releasesAssisted with PI plan, I&A workshop, system support schedule, etc. Prepared program metrics and dashboards -
Project ManagerHitec Information & Technologies, Inc Apr 2014 - Jan 2015Environment – JAVA/J2EE, C/C++, Oracle, JDBC/ODBC, ERP, RDBMS, PHP, XML, SQL Server Managed the operational aspects of one or more projects within UAT execution unit/production support. Monitored daily operations and provide directions to and assist subordinate staff. Worked cross-functionally within the organization. Responsibilities: Manage daily team activities to advance the work of one or more projects. Plan, document, review, and manage subordinate performanceDevelop implementation plans. Allocate and coordinate resources Prepare and deliver status reporting in areas such as metrics, staffing statistics, resource tracking, SOX compliance, unit progress, issue tracking, and staff meetingsShowcased ability to influence multi-functional partners. Developed cross-functional and/or global solutionsKeep manager informed of significant trends and findings and other issues. Provide high-level recommendations.Achievements:Implemented “Applications Health Check” DashboardUpdated application statue report template to be more precise and crisp
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Project ManagerAttivio Sep 2013 - Mar 2014Environment – Attivo, Solr/Lucene, Big data/Hadoop, JAVA, C/C++, SQL, Oracle, Ab Initio, PHP, ERP, Mobile (Android/IOS app) development Managed high profile Wall Street financial clients (Citi, Barclays and Chase) and responsible for making sure the project is well defined and executed in a timely manner. Worked closely with professional services team, customer services team, PMO group, and customers to set the expectations right throughout the SDLC. Worked with sales to lay out business development plan.Responsibilities: Determined project scope, liaising between sales, support, product management and staff throughout project life cycle, and ensuring objectives were metFamiliarized with “Attivio” platform and maintained awareness of latest product features and capabilitiesResponsible for planning, structuring, leading, executing and assuring strategic asset management projects of high risk and complexityCreated and maintained project documentation, project plans, budgets, JIRA projects, customer Wiki’s, status reports, internal dashboards and revenue forecastAchievements:Captured planned revenue for 2013-Q4Implemented the idea of weekly “Governance Call” to keep stake holders up to date
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Project ManagerSearch Technologies Oct 2011 - Sep 2013Environment – Google Search Appliances, MS Search SharePoint, Solr/Lucene, Elastic Search, Big data/Hadoop, ERP, JAVA, C/C++, Oracle, JDBC/ODBC, SQL server, PHP, XML, RDBMS Responsible for defining the scope of a project, developing an overall approach and project plan, securing resources, and coordinating the activities of a team to achieve important business objectives within time and budget. Managed intranet search implementation for US Dept. of State and Qualcomm. Responsibilities: Manage Functional Teams on a daily basis. Work with the team to review the performance of planned activities to assess progress, determine issues and problems, and ensure the project is managed in accordance with defined processes for QualcommCoordinate with PMO regarding project status and to ensure that adequate resources are allocated for all project activities and establish standards and consistent processes Responsible for the cost, schedule and quality performance of all functional team projects Provide pre-sales support to include responses to RFP/RFI’s and presentations for US Dept. of StateConverted requirements into tasks and managed resource priorities to remain on track for project deliveryAchievements:Effectively prioritized and organized workloads in a constantly changing environment to meet daily and weekly schedulesHelped PMO in implementing new templates for Assessment Report and SOW -
It Project ManagerAlexander Street Press May 2010 - Oct 2011Environment - JAVA, CC++, PHP, .NET, SQL, Solr/Lucene, JAVA script, HTMLResponsible for successful planning, execution, monitoring, control and closure of a project while keeping budget, time and quality in check. Communicated with external and internal customers regularly and worked closely with management team, production team and editorial.Responsibilities: Created and executed project work plans and revised as needed to meet changing requirements for Digital Print Media projects Ensured project documents were complete, current, and stored appropriatelyActively participated in enforcing standard policies and procedures throughout IT development departmentEffectively communicated relevant project information to COO, clients and stakeholders Achievements: Successfully managed projects as identified in the Company 2010 Strategies and delivered exceptional resultsImplemented agile development techniques/tools across the department which resulted in a 15% increase in task efficiency -
Project ManagerSabre Corporation Apr 2008 - May 2010Environment - PHP, .NET, Pl/SQL, JAVA script, HTML, XMLManaged the SDLC of a web development/E-Commerce projects including analysis, design, development, testing, implementation, and post-production support with three cross functional teams and met high production goals. Managed various hospitality clients such as, Marriott and Destination hotels and resorts. Responsibilities: Provided project leadership to fifteen employees for web site production, various mobile applications, budget control, production timeline, status reporting, client/project team coordination and quality assuranceDeveloped and explained functional requirements to the team to achieve desire resultsResource allocation and prioritized work based on project requirements/priorities. Defined and met client/stakeholders requirements through one-on-one sessions Migrated risks, issues and bugs by providing support to client services teamsActively participated in implementing web design, development and SEO strategies Achievements: Designed an “Escalation Process” to effectively maintain day-to-day tasks that increased overall efficiency. -
Project ManagerOrchid Suites Oct 2007 - Mar 2008Washington D.C. Metro AreaEnvironment - PHP, .NET, SQL, JAVA script, HTML, XMLManaged high profile and extensive IT/Government/Non-Profit projects, contributed to the overall direction of the project and the development of its support strategy in a very high-paced environment. Responsibilities: Performed resource-leveling and schedule crashing to expedite project deliverables and maintained qualityWorked with Product Management and Development team to improve products and streamline production in accordance with client requirementsAchievements: Trained clients on various tool(s) through personal training or presentations at client site(s)
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Graduate AssistantFairleigh Dickinson University Aug 2004 - Jul 2006Worked as Graduate Assistant at FDU -
InternLaunch 3 Communications Mar 2005 - Aug 2005
Jay Tank Education Details
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Management Information System
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LjccaComputer Science
Frequently Asked Questions about Jay Tank
What company does Jay Tank work for?
Jay Tank works for Blitzy
What is Jay Tank's role at the current company?
Jay Tank's current role is Head of Strategy Execution.
What is Jay Tank's email address?
Jay Tank's email address is ja****@****tzy.com
What schools did Jay Tank attend?
Jay Tank attended Fairleigh Dickinson University, Ljcca.
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