Exploring problems LLMs, Agents, and Copilots can solve for Technical Support Engineers.

Built an order management system to enable $10M transaction revenue every year across 10,000+ users.Developed tailored solutions for large districts with 300+ schools to reduce costs by $100,000-$300,000 every year with the help of accurate test material requirement prediction and saved $10,000-$15,000 in shipping and operational costs by reducing secondary orders.Ensured contract renewals worth $100M by prioritizing the backlog of enhancement requests and issues, finding new avenues of growth, and increasing revenue by 10%.Conducted customer interviews to identify expectations with notifications, leading to a 40% increase in user response rate and a 10% reduction in operational costs.

Conducted customer research to understand problems that home cooks face and built landing pages and prototypes. Built prototypes to improve average order value, revenue, and engagement for grocery delivery apps.

Optimized User Experience, resulting in a 30% acceleration in profile completion time and a 10% increase in conversion rate.Achieved a 10% reduction in time taken by resume writers through process optimization and automation, reducing manual effort and simplifying the workflow, which led to a 15% reduction in operational costs.Built partnerships with other companies that help people with tracking job applications to bring their user base to our platform and increase signups by 20%.