Manage the daily credit, collections and cash applications operations of a large regional petroleum company.

Oversee all indoor and outdoor swim programs. Manage staff of 15+ coaches. Create training and development programs for 350+ swimmers ranging from "Learn to swim" to advanced competition athletes.*2013 Red Division Champions*2018 Blue Division & League Champions*2021 Blue Division & League Champions*2022 Blue Division & League Champions

Head coach of both the boys and girls varsity swim teams. Designed and implemented challenging aerobic and anaerobic workouts to improve fitness and endurance throughout the season. Emphasis on stroke and turn techniques to improve efficiency in the water. Encouraged swimmers to give 100% individual effort and promoted teamwork and fun. Results:* 36 NISCA High School All-Americans* 66 Academic All-Americans* 12 Virginia State Champions* 5 Virginia State High School Records* 22 Washington Post All-Met Selections* 2012 Washington Post All-Met Coach of the Year* 2012 Cedar Run District Coach of the Year - Swimming* 2021 Virginia State Runner Up - Girls* 2022 Virginia State Champions - Girls* 2021 and 2022 Regional Champions - Girls* 2020 Regional Champions - Boys* Back to back District championships for both boys and girls teams. (First time in school history)

Manage the daily credit and collections operations of an international telecommunications company.

Managed all operations of an AR department accountable for over $2 billion in annual insurance, retirement, and membership services receivables. ▪Reduced 90+ aged receivables to less than .01% and DSO to 14 days.▪Ensured all month end and yearly GL accounts were reconciled timely and accurately. ▪Designed and launched new departmental reporting to provide key metrics to senior management. ▪Re-engineered the Fixed Asset system; reviewed front-end processes in the ordering and payment modules and implemented cross-functional changes that increased efficiencies.▪Automated standardized billing procedures that eliminated manual entry and simplified monthly uploads. ▪Hired, trained, and mentored new and existing staff to develop a professional management team, resulting in a dramatic increase in Gallup employee engagement survey scores yearly.▪Facilitated department-wide communications training in support of quality assurance initiatives, leading to improved customer satisfaction survey scores during tenure.

Managed all AR functions for an international telecommunications company billing in excess of $3 billion annually for voice, data, and equipment receivables.▪Developed and documented global collection policies and procedures; consistently achieved Sarbanes-Oxley (SOX) compliance during tenure.▪Conducted all month end close activities to reconcile the AR sub ledger and the general ledger; provided comprehensive reporting in multiple currencies. ▪Initiated and piloted a collector incentive program; exceeded cash collection targets and reduced DSO benchmarks by over 50% - 39 days internationally. ▪Participated in status reviews with senior management.▪Negotiated with customers to resolve delinquency issues without sacrificing customer retention.▪Designed a credit card acceptance process for equipment orders providing quicker cash flow and increased customer satisfaction.

Managed the credit review process worldwide including security deposits, letters of credit, parent guarantees, and pre-payments.▪Developed and implemented a global credit review process that was integrated into the global Sales to Cash process; reduced bad debt from 3.5% to less than .1%.▪Created global credit policies and procedures ensuring credit review for all new customers. ·Piloted a Credit Management Application(CMA) with credit scoring based on information fed by Dun & Bradstreet; CMA became the sole corporate credit evaluation system.·Prototyped an Early Warning system that successfully detected fraud and runaway usage on credit card voice products, contributing to the creation of the company’s first Early Warning department.

Managed the daily operations of an international telecommunications company with annual sales exceeding $2 billion in voice, data, and carrier sales.*Directed a staff of seven analysts in the areas of credit review, collections, cash applications, and dispute resolution. Consistently reduced 91+ aged receivables and DSO each year during tenure.*Ensured all monthly AR accounts were reconciled and all sub-ledgers were closed by the 3rd business day of the following month.*Established weekly meetings with sales, customer service, and product management to review issues impacting customers. Collaborated with internal departments to construct viable action plans aimed at increasing customer satisfaction and retention.*Successfully migrated all data product receivables from the three parent companies systems into one A/R platform as result of a merger.*Supported the successful sale of the voice card products to an outside vendor. This included negotiating market value for the receivables, leasing system access, and final collection of the negotiated sale.