Jay Thyagarajan Email & Phone Number

Singapore

Leads the end-to-end Casino Development process - Strategic Vision, Concept Design, Detailed Design decisions on all aspects of gaming and non-gaming elements within the Casino, Project Management, Financial Management and post-execution performance management.Part of Casino Operations leadership team at one of the most profitable and complex casinos in the world - Casino floor optimization, Gaming analytics, Gaming systems development, New game design & in-house development, all aspects of Gaming Financial management.

Singapore

Part of the Casino Operations team at Marina Bay Sands focused on driving value at one of the most profitable Integrated Resorts in the world, through designing and implementing strategies on gaming product development, customer excellence, process improvement and employee engagement.

Singapore

Support leadership in making data driven decisions by providing actionable Financial and Operational analysis:* Financial Analysis* Productivity & Labour Analytics* Process Improvement using Lean, Six Sigma* Voice of Customer Analytics* Surveys, Mystery Shops, Market Research Proficient in - R, SpotFire, SAS, Cognos, SQL, advanced Excel

Singapore

Singapore

Led a team of Service Quality professionals to conceptualize and establish the end-to-end Service Quality framework for Marina Bay Sands which has since resulted in numerous recognitions by Forbes, Michelin, Customer Satisfaction Index of Singapore (CSISG) and Singapore Tourism Board (STB). Led 3 teams of professionals focusing on complementary aspects of building a Service Culture:• Process ManagementAnalyze vast amounts of guest satisfaction and operational data to identify recurring guest issues and execute improvement projects.• Learning & DevelopmentCreate and deliver service training curriculum to all Team Members. Create Service standards that align with luxury hospitality industry standards.• Guest RelationsFirst point of contact for all guest complaints to deliver exceptional service recovery.

Singapore

The Operations Planning Team represents resort operations in the pre-opening period. Together with the Construction Planning Team, this team finalizes all aspects of design, capacity planning and operational flows.• Capacity and spatial planning of resort-wide operations with the Construction and Design Teams. • Develop commercial models for shared services like land / air transportation, supply chain & logistics management, laundry services. • Create pre-opening budget plan for headcount and expenses• Create pre-opening marketing and sales plans.

IDA Singapore’s Advanced Strategies team reports into the Chief Technology Officer and is responsible for providing the Singapore government with horizon scanning and risk assessment capabilities, to identify the emerging technologies that the nation should invest in.

Insead Executive Leadership Program

Master Of Business Administration (Mba)

Bachelors In Engineering

Master Of Business Administration - Mba