Jay Liu Email & Phone Number

Melbourne, Victoria, Australia

+ TAS, SA, Regional VIC market management

Auckland, New Zealand

+ Provide operational support to local BD team to increase hotel’s product capability and its competitiveness.+ Responsible for monitoring and analyzing the data performance of Oceania level’s KPI and OKR.+ Serve as consultant to internal and cross-functional stakeholders to develop business plans and share insights for partner growth+ Support BD team to troubleshoot, investigate, provide feedback on routine operational issues, escalate suggestions to relevant departments and follow… Show more + Provide operational support to local BD team to increase hotel’s product capability and its competitiveness.+ Responsible for monitoring and analyzing the data performance of Oceania level’s KPI and OKR.+ Serve as consultant to internal and cross-functional stakeholders to develop business plans and share insights for partner growth+ Support BD team to troubleshoot, investigate, provide feedback on routine operational issues, escalate suggestions to relevant departments and follow up for solutions.+ Responsible to cascade and communicate the latest business-related policies or guidelines from HQ to the local team.+ Ensure smooth tracking, implementation and execution of SOP, work closely with HQ counterparts to improve internal procedures and policies.+ Coordinate and monitor the projects timeline, assist local business leader and other departments to complete various tasks as assigned. Show less

Auckland, New Zealand

The Trip.com Group is one of the leading online travel agencies in the world, encompassing both the Ctrip and Trip.com brands, we have an extensive network of flights, accommodation, car hire, day tours and attractions which are showcased to our guests across 38 countries in 25 languages with over 400 million users.+ Southern New Zealand market management

Auckland, New Zealand

Lovinlocal.com is a selected online directory for users, a marketing tool for merchants, it solves problems that merchant pay for exposure online as per real transactions led in store, users pay total bill via Lovin’local and gain rewards by recommendations. 1,300+ local merchants accept Lovin'local in store payments with multiple promos.+ Hired, trained, evaluated and retained high-performing, effective, and diverse BDM team embodying organizational culture. Onboarded 700+ Asian… Show more Lovinlocal.com is a selected online directory for users, a marketing tool for merchants, it solves problems that merchant pay for exposure online as per real transactions led in store, users pay total bill via Lovin’local and gain rewards by recommendations. 1,300+ local merchants accept Lovin'local in store payments with multiple promos.+ Hired, trained, evaluated and retained high-performing, effective, and diverse BDM team embodying organizational culture. Onboarded 700+ Asian merchants and 600+ English merchants.+ Drove accountability by defining and measuring KPIs, building the country strategy, with focus on growth, expansion and fierce P&L management. + Deployed product features on the platform(Chinese APP/ English Website/ Operation End), worked closely with IT teams to experiment different features and measure success.+ Set the direction and define the strategy and roadmap for sales and sales operations. Took ownership of new programs, processes, or pilots.+ Accelerated completion of fund raising from The Icehouse and Eden Ventures. Show less

Auckland, New Zealand

GOGO is developed to support instant delivery (30min-90min) and scheduled delivery(1-3 days)，it became NZ No.1 Asian delivery company in 2017. 1,200+ local Asian merchants chose GOGO to do food and goods delivery.+ Hired, trained and mentored 25 staff members to maximize productivity. Led teams of sales, marketing, customer service. + Delivered under-budget results for merchant signups initiative, 1,200+ local Asian merchants onboarded, cementing business status as leader in Asian… Show more GOGO is developed to support instant delivery (30min-90min) and scheduled delivery(1-3 days)，it became NZ No.1 Asian delivery company in 2017. 1,200+ local Asian merchants chose GOGO to do food and goods delivery.+ Hired, trained and mentored 25 staff members to maximize productivity. Led teams of sales, marketing, customer service. + Delivered under-budget results for merchant signups initiative, 1,200+ local Asian merchants onboarded, cementing business status as leader in Asian food delivery market with 90% of share. + Created and implemented marketing campaigns and directory to capitalize on new media and Internet advertising opportunities.+ Worked closely with IT team and Dispatch team, driving analysis on meaningful strategic decisions and advise business initiatives by implement the key levers to improve user experience. + Accelerated completion of fund raising from Shanda Group. Show less

Hainan, China

Qunar.com is top online travel agency in China, it sales travel products like air ticket, hotel room, etc.+ Management of a team of Account managers & Senior Account managers based in Hainan, China. + Responsible for area 4-5 star hotels coverage, internal targets and long- term growth of the assigned area. + Developed strategical plans for business growth, resulting in 180% yearly increase in sales with refined workflow. + Supported Qunar.com in practicing allotment… Show more Qunar.com is top online travel agency in China, it sales travel products like air ticket, hotel room, etc.+ Management of a team of Account managers & Senior Account managers based in Hainan, China. + Responsible for area 4-5 star hotels coverage, internal targets and long- term growth of the assigned area. + Developed strategical plans for business growth, resulting in 180% yearly increase in sales with refined workflow. + Supported Qunar.com in practicing allotment management, getting more availability and better rates.+ Advised hotels about internet strategies. Implemented promotions based on seasonality of the appointed area. + Provided information support to Qunar.com by conducting thorough competitor research and analysis reporting in order to gain competitive edge on hotel availability and supply. Show less

Hainan, China

Started sales role as coordinator in Crowne Plaza Nanjing Hotel & Suites after university graduation, became sales director of Le Méridien Shimei Bay Beach Resort & Spa in 2014. More information to be submitted upon request.+ Worked cohesively with the Sales Departments to book all-segment business by promptly responding to leads through various online networks, cold calling and visiting businesses in and out of Hainan Island.+ Managed workflow through the hotel system, properly… Show more Started sales role as coordinator in Crowne Plaza Nanjing Hotel & Suites after university graduation, became sales director of Le Méridien Shimei Bay Beach Resort & Spa in 2014. More information to be submitted upon request.+ Worked cohesively with the Sales Departments to book all-segment business by promptly responding to leads through various online networks, cold calling and visiting businesses in and out of Hainan Island.+ Managed workflow through the hotel system, properly responding and filing data according to company and brand standards.+ Participated in promotional events, trade shows, community and industry events.+ Assisted with settings sales strategies to achieve overall property goals for both rate and occupancy. Show less

Emba, Business Management

Master'S Degree, Luxury Management

Bachelor'S Degree, Tourism Management