• Provide advisory services to CTOs, CIOs and CEOs that seek digital transformation, application modernization and operational excellence within their organizations.

• As a member of the CTO Leadership Team, I led cloud strategy and transformation initiatives globally to accelerate cloud adoption and maximize return on cloud investments at PepsiCo.• Accountable for Cloud Migrations and Enablement, Cloud Service Operations and Security, Cloud Solution Architecture, FinOps, PepsiCo’s internal Cloud Marketplace and the Global Cloud PMO.• Successfully executed the migration of 225 legacy applications from on-prem datacenters to Microsoft Azure in the early stages of an ongoing multi-year migration and modernization effort.• Drove dramatic improvements in automation by utilizing custom BOTs and policy as code to reduce incidents, detect and remediate security vulnerabilities and optimize cloud solutions.• Created a FinOps practice with new tooling and processes for cloud cost optimization and allocation resulting in 2022 savings of $16.77 million and allocation of 98% of all cloud costs to their rightful owners within the business.• Significantly expanded the service catalog of IaaS and PaaS services and approved architectural patterns that can be rapidly provisioned in accordance with security and compliance requirements within the Cloud Marketplace.• Sponsored the creation of a Cloud Tech Club pilot in Hyderabad, India, through which 55 candidates were trained, mentored and certified on cloud technologies and received critical experiences outside of their primary role – a program that is now being expanded globally to improve cloud skills throughout PepsiCo.• Implemented a training curriculum that resulted in the completion of 2,265 training courses and 619 cloud certifications.

• As a member of the Global Services Leadership Team, I led Service Operations and Customer Success Management globally for Office 365, Microsoft Azure, AWS and Unified Communications customers in over 50 countries.• Provided functional management of regional support resources in a matrixed organization that spanned the US, Costa Rica, Colombia, Brazil, Germany, Romania, India and China.• Responsible for the support and maintenance of various backend platforms and tools required to deliver customer-facing services including ServiceNow, Commvault, Flexera, Snow, Trend Micro, SolarWinds and many more.• Led a global cross-functional working group responsible for creating and implementing a standardized operating model across all SoftwareONE products and services within all regions to ensure a consistent, high-quality customer experience.• Managed the integration of two large Managed Services teams that joined SoftwareONE as a result of strategic acquisitions in 2019 and 2020.• Performed the role of Global Business Owner for SoftwareONE’s Unified Support for Multi-Vendor service offering, which included creation and implementation of the service strategy, financial planning and analysis, regional budgeting activities, negotiation with vendor partners and ongoing sales assistance. • Led a global cross-functional team responsible for attainment of re-certification as an Azure Expert MSP Partner.

With approximately 2,500 students and 335 of the most committed and caring professional educators in the world, Graham ISD is a fantastic school district with a tradition of academic and extra-curricular success. Graham ISD is composed of three elementary schools, a junior high school, a high school, Graham Education and Workforce Center, and the Graham Learning Center -- an alternative high school. Known for its innovative and cutting edge educational practices, Graham ISD is blessed with tremendous community support for public education. Graham ISD has undergone a huge makeover during the past ten years with over $50 million dollars of facility improvements. These include a new elementary school, complete renovations of two elementary schools, and renovations at the junior high school including a new gymnasium and a new maintenance/transportation facility. Voters approved a $30 million dollar bond for additions and renovations to Graham High School in May 2007.

• Led a global team of Senior Product Managers responsible for delivery of managed services and migration services for private, public and hybrid cloud solutions.• Provided direction for Product Management of Managed Cloud - Amazon Web Services, a solution that combines the advantages of the industry-leading AWS platform with ongoing management and support from Sungard AS.• Provided direction for Product Management of Cloud Migration Services, a suite of services that includes cloud readiness assessments, migration strategy and planning consultations and migration execution for cloud-to-cloud and on premises-to-cloud migrations.• Performed the role of AWS Alliance Lead to ensure that the partnership between Sungard AS and Amazon Web Services resulted in maximum value for both parties and appropriate resources were engaged on key initiatives and joint revenue opportunities.• Led a global cross-functional team responsible for attainment of certification as an AWS Managed Service Provider (MSP) Partner and additional related competencies.

• Provided direction for a geographically dispersed organization comprised of approximately 100 resources including four senior managers, six supervisors and scores of Systems Administrators, Network Engineers, Storage Engineers and Database Administrators whose primary responsibilities included the daily support of over 2,000 Managed Services customers.• Contributed to the creation and implementation of a strategy to transform Service Operations into a shared services model that increased efficiency and productivity, enabled standardization, improved customer satisfaction and significantly reduced operating costs.• Contributed to the creation and implementation of a strategy to utilize support resources in Pune, India to enable SunGard’s global support model, supplement change management resources for planned night and weekend tasks, expand capabilities in specific technical disciplines and reduce operating costs.• Created and implemented a strategy to produce dramatic service improvements for a large and complex Managed Services customer that reduced overall incident volume by 60%, critical incident volume by 77%, overall incident duration by 27%, critical incident duration by 43% and enabled execution of approximately 180 changes per month with a 99.998% success rate.• Created and implemented a strategy to produce dramatic staffing, tooling and process improvements for a large and complex Managed Services customer that resulted in a multi-year contract renewal worth $6 million annually.• Led the Technical Account Management organization responsible for technical oversight and administration of complex Managed Services accounts worth almost $90 million annually.

For over 50 years, the Graham Industrial Association has been the leading proponent for economic growth in Graham, Texas. It has played a major part in creating over 1,000 jobs and has seen the development of over 1 million square feet of industrial buildings. Companies that have relocated through the Industrial Association have annualized payrolls in excess of $10 million. Some of the businesses relocated by GIA to Graham include Hexcel, Graham Magnetics, Texas Recreation, Cavalier Homes, and Remington Tie Company. The Graham Industrial Association has buildings and land available for businesses wishing to relocate to Graham or expand their current Graham businesses. The buildings range in size from 16,000 square feet to 122,000 square feet. Land is available in the Industrial Park and along Highway 380.

• One of four senior resources hired by the CEO to create a Managed Hosting and Professional Services line of business within the organization.• Managed integration efforts with Sales, Marketing, Finance, Datacenter Operations and Technical Support to enable the segment to grow to over $5 million of annual recurring revenue in less than two years.• Created and implemented the customer service and support strategy for Managed Hosting, including policies and procedures associated with the deployment of new customer environments, 24x7x365 staffing models, on-call rotations, sales and support team interaction, trouble shooting and escalation procedures and effective customer communication.• Provided direction for all other aspects of technical operations including incident management, service level management, change management, inventory management and business continuity. • Managed a team of 15 senior resources including Windows and Linux Systems Administrators, MS SQL and MySQL Database Administrators, Network Engineers, Storage Engineers, Virtualization Engineers and Technical Account Managers.• Conducted individual performance reviews, managed career development and mentored team members to ensure satisfactory job performance and personal growth.

• Performed the role of Program Manager for the Enterprise Data Warehouse program, one of Hewlett Packard’s top four IT transformation initiatives.• Conducted strategy and planning sessions with senior IT managers to enable the prioritization of requirements, allocation of budget, and assignment of resources to key initiatives for future quarters, resulting in the EDW program’s official project roadmap and plan of record.• Created and implemented a comprehensive communications strategy for the EDW program, resulting in consistent, timely and accurate program communications for internal and external team members, end users, sales executives, customers, internal governance councils and the HP Executive Committee.• Provided daily program updates including project status, defect/issue tracking and escalations to the six Senior Vice Presidents on the CIO Executive Leadership Team.• Developed and maintained a SharePoint Portal website used by the EDW team as a central repository for all program documentation and deliverables, team calendars, contact lists, etc.

• Successfully managed the account of one of the company’s largest customers with annual revenue of approximately $2 million by maintaining constant communication with the customer’s management team, conducting monthly account reviews, planning and facilitating quarterly customer conferences, processing account upgrades and downgrades and managing projects to increase efficiency and lower costs.• Selected by senior management to participate on a core team chartered with investigating and implementing opportunities to improve the company’s competitive advantage in the web hosting industry with new product offerings, improved customer support and professional services.• Performed the roles of Project Manager and Account Manager on an initiative to migrate a number of the company’s internal sales and support systems to high availability configurations with a support model identical to what was offered to the organization’s largest enterprise customers.• Performed the role of Project Manager on an initiative to consolidate an enterprise customer’s huge two-farm web hosting environment into a more streamlined single-farm configuration in order to reduce monthly costs by approximately $25,000.

• Created Envisioning and Planning Phase documentation (Project Charter, Cost Benefit Analysis, Vision/Scope Document, and Software Requirements Specification) while performing the role of Product Manager on an initiative to provide differentiated treatments and offers to specific customer segments through Dell’s online and offline sales channels.• Participated in the annual process of prioritizing requirements, allocating budget and assigning resources to key initiatives intended to enable business stakeholders to accomplish their primary strategic goals in the following fiscal year.• Participated in weekly meetings with senior management from each of the segments within Dell’s US Consumer Group to discuss financial performance relative to forecasts, plans for the coming week to maintain or improve Dell’s position in the market and to investigate opportunities for improvement through the use of technology.• Created, implemented and trained the US Consumer Group’s technology team on a new process intended to facilitate the planning, measurement and validation of financial benefits that are provided by each project within the organization.• Developed and maintained a website on Dell’s intranet used to inform stakeholders of team objectives, outline the process by which technology projects become chartered, provide detailed updates regarding the status of current projects and provide a repository for project documentation.

• Generated financial forecasts and reconciled previous forecasts with quarter-end actuals for an annual budget of over $13 million by analyzing costs associated with permanent and contract labor, software, hardware, depreciation of assets, etc.• Participated in weekly meetings with senior management to provide project/program status updates, highlight outstanding issues that may hinder progress, report any variance between planned and actual budgets and to explain any changes in the planned project schedule.• Conducted weekly meetings with development and business leads to review the current status of our plan of record and make key decisions regarding the development roadmap based on available funding, resources and business priorities.• Supervised internal application audits with a focus on security, availability, integrity and maintenance, reported audit findings to senior management and managed development and documentation efforts required to resolve areas that needed improvement.• Interacted regularly with the HP Global and eBusiness Program Management Offices to address topics pertaining to project management tools and processes, project documentation and approvals, issue tracking and enterprise-wide production releases.

• Documented system requirements in the form of use cases for one commerce website and four community websites for StorageTek, a major storage device manufacturer, in an effort to attract and retain clients with a valuable customer experience.• Generated Stakeholder Request Documents, Use Cases, Software Requirement Specifications and Supplemental Specifications using the Rational Unified Process while enhancing Dell’s Premier Pages, the computer manufacturer’s business to business online store.• Completed a thorough gap analysis on several tools (Webridge, Exterprise and Microsoft Commerce Server 2000) that were being considered by Dell to provide critical functionality for its online sales segments.• Conducted business analysis on an internal issue tracking tool that included modeling as-is and to-be process flows as well as documenting system requirements in use case form.• Interacted with software and service vendors in an effort to establish and maintain strategic partnerships.

• Successfully managed four global software development projects that dramatically improved Dell’s suite of Product Data Management (PDM) tools by building and managing effective teams, creating and following detailed project plans and monitoring and mitigating risks. • Generated detailed functional specifications for software development after completing thorough analysis of business requirements based on the Microsoft Solutions Framework for systems development.• Generated test scenarios and scripts, established test plans and built cross-functional teams for testing while performing the role of Test Manager on three software development projects.• Conducted an extensive gap analysis on Agile Software’s suite of PDM tools and made recommendations to senior management regarding its ability to improve business operations, decrease cycle time and reduce costs.• Regularly assisted in the completion of training documentation as a subject matter expert by documenting as-is and to-be process models and dataflow diagrams.