Jay V Email & Phone Number

Wisconsin, United States

New York, Ny

• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.• Created functional and technical specifications documents for various ServiceNow modules.• Collaborate with Software Quality Assurance, Enterprise Architecture, Infrastructure, and Development teams to create and evolve policies, best practices, and provide orchestration of workflow.• Implementation and customization of ServiceNow modules and features (e.g., CMDB, Knowledge, Discovery, Orchestration)• Coordinating the instance upgrade activities.• Creating the UI pages to use them in catalog items.

Chicago

• Working with client and functional requirements within Service Now.• Facilitating rollout of new applications and modules.• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.• Designed user Interaction screens using HTML5, CSS3, JavaScript, jQuery AJAX and JSON.• Service Catalog and Request Workflow Design and Configuration• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

Rogers, Ar

• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues.• Requirement gathering for the New Server Procurement catalog item.• Performed core configuration tasks including UI policies, business rules and client scripts.• Developed and improves user systems procedures, and prepared systems documentation.• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.• Managed data with Tables, the CMDB, Import Sets, and Update Sets.