Jay Van Egot Email & Phone Number

Philippines

Makati, National Capital Region, Philippines

Team Management:Lead and manage a team of 4 to 8 compliance professionals.Conduct regular quality checks on the top 20% of daily/weekly volume, prioritizing based on urgency and complexity.Update quality standards and best practices to enhance efficiency and explore automation opportunities.Escalation Point:Serve as the main escalation point for complex issues, providing expertise and guidance to resolve challenges promptly.Reporting:Prepare comprehensive weekly and monthly reports on quality scores and escalations.Analyze trends and provide insights to drive continuous improvement.Risk Management:Proactively identify and address potential risks within the production teams.Collaborate with cross-functional teams to implement preventive measures.Training:Conduct training sessions for compliance resources, focusing on Level of Effort (LOE) 1 tasks across all supported accounts.Collaborate with the Knowledge & Process Group to ensure consistent and effective training programs.Resource Readiness:Ensure the readiness of compliance resources to seamlessly backfill open roles, maintaining operational continuity.Automation Initiatives:Explore, assess, and provide studies on automation initiatives that can enhance efficiency and reduce manual processes.Collaborate with relevant teams to implement approved automation solutions.

Makati, National Capital Region, Philippines

Serve as the primary point of contact for assigned clients, building strong relationships and understanding their needs. Manages campaigns and projects for the end-to-end management of each stage of the project life cycle.Ensuring all tasks are completed on schedule and to specifications or brand guidelines. Work schedule creation and supervision for all the individual contributors.Ensuring individual contributors are adequately equipped to performCoaching and performance management of team members.Create and coordinate initiatives to improve and maintain quality. Creating and maintaining knowledge and process documentation. Periodic reporting on the account and team performance.Manage team productivity and attendance.Create and update all relevant process documents.

Makati, National Capital Region, Philippines

Collaborate with internal teams, including sales, marketing, and operations, to develop and implement strategic plans that meet client objectives.Lead and manage a team of Quality Assurance Professionals.Serve as the main escalation point for complex issues, providing expertise and guidance to resolve challenges.Managing the daily QA operations of the company's fulfilment and ensure compliance to all department specific policies and proceduresManaging 3 different accounts in the company, mainly Design related accountsManage team productivity and attendanceManagement of task queuesWork schedule creation and supervisionCreate and update all relevant process documents/test cases Create and coordinate initiatives to improve and maintain quality Coaching and performance management of team membersPeriodic reporting on account and team performance

Makati, National Capital Region, Philippines

▪️Evaluate and test requests/deliverables and versions properly to adhere to brand guidelines▪️Test, verify and confirm that all deliverables are built and executed up to client specifications ▪️Testing and validating standard quality for design materials and collaterals for seasonal releases▪️Involvement in the development, implementation and execution of test cases, criteria or specifications ▪️Provide feedback and assistance to designers to make sure they understand policies and procedures for quality ▪️Provide reporting on all QA-related metrics as necessary ▪️Other deliverables and responsibilities that may be assigned by the line manager/supervisor

Makati, National Capital Region, Philippines

▪️Evaluate and test ad units and versions for functionality▪️Test, verify and confirm that all ad units are built and executed up to client specifications▪️Testing of new products▪️Involvement in the development, implementation, and execution of test cases, criteria or specifications▪️Provide feedback and assistance to teammates to make sure compliance to policies and procedures for quality▪️Provide reporting on all QA-related metrics as necessary▪️Convert raw assets provided by our clients into rich media ad executions.▪️Translate requirements, graphic designs, and specifications into working ads using the core technologies used by the clients.▪️Develop Banner Ads using your design and development skills▪️Resize and/or Revise rich media ad units▪️Decide on how images and other material will be digitally optimized and presented on a specific platform