Jay Vardhan Email & Phone Number

Hyderabad, Telangana, India

--Define detailed processes and SOPs for partner onboarding, training, and service quality in consultation with SMEs/registered nurses.--Build performance and incentive plans for care providers/partners, monitor performance, and provide feedback and counseling.--Understand real issues related to partner onboarding and customer experience, and devise innovative solutions.--Apply communication and reasoning skills to onboard the right partners.--Own onboarding and training of care partners to prepare them for customer service.--Establish strong relationships with care providers/partners in the city.--Optimize manpower utilization and deployment across all service areas.--Create orientation, competency evaluation, and education/training forums tailored to learning needs.--Manage company resources within the assigned geographic area for long-term planning and operational efficiency.--Develop a standardized, scalable platform for national expansion.

Gurugram, Haryana, India

--Achieved a revenue increase from 8 lakhs to 75 lakhs within a year.--Led a large on-ground team spanning 32 cities.--Implemented streamlined daily check-in/check-out processes for 700 field personnel.--Proactively managed escalations and provided real-time issue resolution.--Ensured 100% compliance adherence across offer letter and compliance processes.--Facilitated successful adoption of Gigforce products and maintained compliance standards.--Managed sourcing and compliance for last-mile clients.--Strategized process flows to optimize operations and reduce manual efforts.--Prioritized high-revenue business lines, implementing them for improved efficiency.--Contributed to a monthly bottom line of 4 lakhs, accounting for ~15% of the company's gross margin.--Collaborated cross-functionally with Product, Tech, Sales, and Finance teams to enhance processes.

Gurgaon, India

--Successfully coordinated and executed events according to client specifications.--Collaborated with key stakeholders to ensure seamless event delivery.--Managed corporate clients such as UBER, OLA, PepsiCo, Coca-Cola, and Jewelry Companies for conference meetings.--Maintained detailed event notes and managed allocations effectively.--Led weekly meetings with executive leadership to drive improvement and tailor products to market needs.--Provided support for customer service and addressed problematic situations.--Contributed to marketing strategy development and advertising initiatives.--Collaborated with management to address issues and establish transparent relationships.--Implemented innovative programs to increase employee loyalty and reduce turnover.--Improved event deliveries and increased sales from June 2019 to July 2020.--Responsible for sales of venues and training new venue managers.--Worked with the corporate marketing team to ensure effective venue marketing.--Proficient in presentation skills, sales, training, leadership, and project management.

Patna, Bihar, India

--Oversaw microfinance business operations from start to finish.--Provided financial consulting to clients and offered tailored loan advice.--Developed expansion strategy into new sectors like automobile and telecom.--Managed a team of 5 staff, assigning tasks and measuring performance for senior management.