Jay Weerakoon Email & Phone Number

Melbourne

Key Responsibilities* Project Management of new business activity and strategic projects.* Strategic Consulting and Supplier sourcing and negotiations. * Vendor and 3rd party provider management* Develop and validate Business cases.* Facilitate Board/GMT approvals* Assemble Project Team* Stakeholder Management* Risk Management and mitigation* Develop Budgets for each project* Site selection and site build* Contracts and Commercials review* Procurement management* Business Application Service Delivery management

* Project Manager & Implementation Manager of projects for new clients. * Quality Assurance and Testing Coordinator* Configuration control and UI design* Identify and capture initiatives and new suggestions * Identify potential problem areas and suggest solutions in order to avoid disruption of service.* Proactively build customer relationships with the business and/or the client’s employees to ensure that the Service Delivery team is adding value to the business.* Resolve any 2nd and 3rd level support enquiries relating to proprietary finance system and any other issues impacted by Information, Communication Technology.* Facilitate workshopsSoftware Applications Used in this Role:* MS SQL Server 2008 R2 Management Studio & Express* XML (Configurations)* HP QTP & Test Centre* Visual Studio * Visual Studio Test Professional* Asp.net* Automate

*Develop and implement work practices and procedures that facilitate the achievement of service levels, targets or Key Performance Indicators (KPIs) to meet the Centre and / or the client’s business plans.*Identify potential problem areas and suggest solutions in order to avoid disruption of service.*Proactively build customer relationships with the Centre and/or the client’s employees to ensure that the Information Technology team is adding value to the business.*Resolve any centre enquiries relating to centre systems and any other issues impacted by Information, Communication Technology.*Manage, support and maintain Data and Telephony Centre and corporate systems, both hardware and softwareSoftware Applications Used in this Role:* MS Active Directory & Exchange Administrator* Avaya PABX Telephony Administration (SA, CMS, IQ, etc)* Mitel VoIP Telephony Administration * NetFlow Analyser* Cisco & HP Router Administration* ESofWin & Honeywell Access Control Management

*Project Management & Infrastructure support *Supervision of Daily Tasks including Back Ups and Maintenance*Supervision and Management of staff*Management of staff’s workload, projects & performance reviews*Creation of staff rosters and management of staff’s annual leave, absence, etc*Reporting to ICT Manager*Supporting Network, Telephony and Integrated systems*Supoprt for Telstra Business Systems (Inbound & Outbound) campaigns and Simply Energy/Energy Australia campaign*Taking part in Better Business ReviewsHighlights* Support Person of the Year 2007* ITIL Foundation Certification* Implementation of Call Flows and Avaya IVR for Energy Australia Campaign

B.Eng, B.Compsci (Honours) Double Degree, Engineering And Computer Science, Honours

Activities and Societies: Monash University Chess Club Monash University Computer Society Monash University Sri Lanka AssociationGraduate.

Computer Science