Accomplished and experienced business leader that builds and sustains customer/client relationships. Exceptional communicator with strong negotiation, problem resolution, and client needs assessment aptitude. Adept at defining and analyzing metrics and key performance indicators to revitalize team performance, consistently exceeding industry benchmarks in customer loyalty/satisfaction and operating efficiencies. Experience with driving organizational change and creating innovative solutions in customer-facing processing environments. Proficient at managing operational implementations, integrating, and transforming operations by incorporating best practices, effective communications, and blending disparate cultures to propel stakeholder loyalty, productivity, and financial/cost savings. Core strengths include:- Client and Vendor Relations - Sales and Marketing - Audit and Risk Management- Innovative Solutions - Strategic and Tactical Planning - Project Portfolio Management- Business Process Improvement - Organizational Effectiveness - Contact Centers ExpertiseI believe in collaboration, teamwork, respect, and am very customer focused and quality driven.