Jay Hackney Email & Phone Number

Fort Washington, Pennsylvania, US

Ewing, NJ, US

Greenville, SC, US

• Responsible for first line of defense controls within the servicing department
• Responsible for print and letter production

Greenville, SC, US

• Manage 2 direct and 21 indirect employees that are responsible for functions associated with the boarding and deboarding of mortgage accounts
• Led a department that successfully boarded 2,441,421 accounts into our Servicing System (Servicing Director) in 2019, 2020 & 2021.
• Improved all 14 loan boarding/deboarding metrics by an average of 7%
• Improved departmental internal audit rating from satisfactory to effective (highest) in 2019
• Collaborated with business partners to improve data quality through the use of pre and postboarding validation tools
• Active participant within the MISMO Servicing Transfer Development Workgroup

San Francisco, California, US

• Loan Administrative Manager - Vice President
• Managed 8 direct and 900+ indirect employees located in 6 different sites that are responsible for servicing customers that have filed bankruptcy
• Proficient in Agile methodology; creating Operational efficiencies through oversight of two Agile teams (Data/Analytics and Operations)
• Primary leader responsible for the successful passing of US Bankruptcy Trustee regulatory agreement related to servicing practices, which included representing Wells Fargo in multiple depositions
• Partnered with vendor and banking strategic partners to develop and build industry leading tools to effectively manage Notice of Payment Changes
• Collaborated with local and national bankruptcy attorneys to ensure compliance with Federal bankruptcy rules

San Francisco, California, US

• Loan Adminstrative Manager - Vice President
• Successfully led the initiative of creating the 1st “Voice” team located in the Philippines for Home Lending
• Built relationships with Title Underwriters and Settlement Agents by creating transparency and influencing behavior with the purpose of reducing overall risk within the organization
• Reduced outstanding missing final documents greater than 12 months by 98% since 2011
• Negotiate the terms of Master Servicing Agreements and Statements of Work (including pricing and performance metrics) for several title vendors
• Functional Vendor Management oversight business liaison for all Post Closing teams located in India and the Philippines

San Francisco, California, US

• Provide supervision to underwriters who were approving non-conforming real estate applications in amounts exceeding $1M
• Ensured loans approved by a team of 15 underwriters were in compliance with company and industry guidelines
• Analyzed workflow procedures and recommended changes as appropriate
• Created reports and presentations for senior management on performance
• Managed team members that review the real estate documents of closed loans from other lenders to ensure that the documentation in file is in accordance with Wells Fargo and federal guidelines
• Active participant in multiple project management assignments that include the understanding, implementation, and training of different policies as a result of federal guideline changes.

San Francisco, California, US

• Responsible for reviewing, analyzing, approving, and underwriting real estate products within company and industry guidelines
• Implemented fraud detection techniques
• Contacted partners in the field to gather information, assist with re-negotiations of loans, and explain the rationale behind my credit decisions
• Provided work direction and training to lower level team members and provided performance feedback to management
• DE Certified Underwriter (CHUMS DE#DX05)
• Delegated authority of $1M

San Francisco, California, US

• Utilized referrals and company-provided sales leads to sell customers on a variety of financial service products including: unsecured personal loans, credit cards, real estate loans, auto loans, etc.
• Worked with customers on the phone and in-person