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On the professional front, I've led SaaS Customer Success teams of 20+ people from seed to $100 million in ARR. This includes experience at VC, PE & publicly backed companies and being a part of multiple exits. My approach blends 15 years of serving enterprise, mid-market & SMB customers across all stages of go-to-market, including Sales, Marketing, & Customer Success.As far as passion projects, I find joy in coaching (both career coaching & soccer) and investing in community driven businesses. I have volunteer experience with Big Brothers Big Sisters, Soccer Without Borders, Career Collaborative, & Milton High School Varsity Soccer.
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Vice President Of Customer SuccessGymdeskBoston, Ma, Us -
Vice President Of Customer SuccessGymdesk Sep 2024 - PresentShibuya, Jp -
Vice President Of Customer SuccessMezo Sep 2022 - Aug 2024Chicago, Illinois, UsJoined Mezo as first CS hire prior to product launch. Owned teams & processes across entire customer lifecycle including implementation, success management & customer support. Partnered with product, sales, marketing & engineering to refine ICP, roadmap & customer ROI story. -
Director Of Customer SuccessMezo Sep 2021 - Sep 2022Chicago, Illinois, Us
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Senior Director, Customer SuccessBuildium Mar 2021 - Aug 2021Boston, Massachusetts, UsBuilt CSM function from 4 person team to 23 person department responsible for retention & growth of our 24,000 SaaS and 1,400 lead generation customers, leading up to a $580 million exit. Consistently hit churn plans of 99% GRR and 120+% NRR. Ownership of strategic decisions, planning and budgeting for CSM teams focused on three product lines, which accounted for over $100 million in annual revenue (Propertyware, Buildium, All Property Management). -
Director, Customer SuccessBuildium Mar 2020 - Mar 2021Boston, Massachusetts, Us
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Senior Manager, Customer SuccessBuildium Jan 2019 - Mar 2020Boston, Massachusetts, Us
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Manager, Customer SuccessBuildium Jan 2017 - Dec 2018Boston, Massachusetts, Us
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Customer Success ConsultantBuildium Oct 2015 - Dec 2016Boston, Massachusetts, Us
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Senior Director, Customer SuccessRealpage, Inc. Dec 2019 - Aug 2021Richardson, Texas, UsRealPage acquired Buildium in December of 2019. Following the acquisition my focus expanded to the Customer Success strategy for All Property Management, Buildum & Propertyware products, totaling $100 million in ARR of ownership. -
Customer Success Core LeaderUnderscore Vc Jan 2020 - Jan 2021Boston, Ma, Us -
Senior Account ManagerEmi Strategic Marketing Jun 2014 - Sep 2015Boston, Ma, UsSenior account manager for enterprise financial services clients. Focused on sales enablement, eMarketing, social media, content marketing and strategy support for billion dollar companies. Responsible for projects from the creative briefing to execution, reporting and analysis. -
Account ManagerEmi Strategic Marketing Apr 2013 - Jun 2014Boston, Ma, Us
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Account AssociateEmi Strategic Marketing Mar 2012 - Jun 2013Boston, Ma, Us
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Account ExecutiveNew England Revolution Sep 2010 - Mar 2012Foxborough, Ma, UsResponsible for ticket package sales and a founding member of the New England Revolution corporate sales team. Led team in new season ticket sales for 2012 season and selected for Rising Stars and Masters Sales Program at Major League Soccer National Sales Center. Trained in Sandler sales methodology. -
Group Sales AssociateState College Spikes Baseball May 2010 - Aug 2010State College, Pennsylvania, Us -
InternFirst Wave Sports Marketing May 2009 - Aug 2009
Jay Wilson Skills
Jay Wilson Education Details
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Penn State UniversitySpanish -
Ies Study Abroad Madrid, SpainPolitics
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Hingham High School
Frequently Asked Questions about Jay Wilson
What company does Jay Wilson work for?
Jay Wilson works for Gymdesk
What is Jay Wilson's role at the current company?
Jay Wilson's current role is Vice President of Customer Success.
What is Jay Wilson's email address?
Jay Wilson's email address is ja****@****ium.com
What is Jay Wilson's direct phone number?
Jay Wilson's direct phone number is +161784*****
What schools did Jay Wilson attend?
Jay Wilson attended Penn State University, Ies Study Abroad Madrid, Spain, Hingham High School.
What are some of Jay Wilson's interests?
Jay Wilson has interest in Children.
What skills is Jay Wilson known for?
Jay Wilson has skills like Sales, Marketing, Social Media Marketing, Social Media, Sports Marketing, Account Management, Customer Service, Microsoft Office, Training, Marketing Communications, Email Marketing, Customer Relations.
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