Customer/Technical Support Representative (Remote work) for this SAAS organization centering on email marketingKey Contributions:• Provide exemplary customer support through Zendesk, email and telephone• Setup email marketing accounts and test them• Solve technical issues for customers having trouble with the software• Process orders and Audit Processor for missed orders• Write procedure articles for use with support software• Make sales calls for high end coaching program• Coach new members on best practices for Email Marketing

I currently oversee operations for the ecommerce business it built to provide online product manufacturing, distribution, and marketing services.My management encompasses such functions as:• Develop and post attractive listings to market products created through own customization, design, and manufacturing.• Establish strategic budgets and online business plan to drive revenue by attracting interested consumers to classes held on ecommerce sites and webinars. • Grow inventory of products offered on proprietary websites, and hired team of assistants to facilitate sales and customer education.

For Logan Industries, I had reviewed produced weldments and assembled components drawings for winches, HPUs, and dive bell assemblies within privately-held engineering, manufacturing, and design company with $21M annual revenue. My role also encompassed developing drawing package for post-manufacturing release. I managed creation and fulfilment of bills of materials across purchasing project phases, and established optimal vendor partnerships to procure manufactured components. Additional duties:• Partnered with vendors throughout project scope to sustain product pricing, maintain communication, expedite orders, and ensure accurate receipts based on project requirements. • Orchestrated raw material and product movement for build projects, and oversaw supply inventory stock and optimal pricing. • Evaluated final project costs and provided data to leaders in effort to reduce future expenditures and increase profit margins. • Collaborated with engineers to source uncommon or rare hardware, components, and materials, and to forecast potential project estimates.

With Ram, I progressed rapidly through multiple roles, and created comprehensive drawing packages in AutoCAD that evolved from hand sketches and concepts for multimillion-dollar manufacturer of pneumatic- and hydraulic-powered, industrial winches, cranes, hoists, and spoolers. I employed raw material, burnout and weldment drawings of skids and frames, machining, and complete assembly. Within my roles, I also:• Reverse-engineered existing hardware devices, such as gear boxes, hydraulic motors, unique fasteners and control valves for use in mechanical drawings.• Designed winch, spooler, and mechanical assembly drawings meeting component assembly specifications, and modified drawings to accurately meet design adjustments.• Provided subject matter expertise to assembly shop and production manager to streamline designs and improve manufacturing processes.

I was promoted within several roles during my eight years with KECA. I machined and produced high-performance automotive and promotional product line, and oversaw creation and design of marketing collateral, interactive website, and online shopping cart. I also consulted with machinists to describe blue print redesign, and partnered with the original design engineer to solve technical issues.Additionally, I:• Built drawing packages and created bills of materials to ensure clients and customers receive clearly-elaborated concept and product explanations.• Redesigned existing devices and components and create drawings used to remanufacture parts.• Supported key clients NASA, Oceaneering, Life-Stream, and Tex-Tube by providing close tolerance machining for specific-task production devices used in their large-scale manufacturing.

National Defense Service Medal Awarded for participation in Operation Desert Storm