Jay Wu Email & Phone Number

An accomplished Senior Business Analyst with more than 10 years of proven track record of delivering high-impact solutions across various domains. Key responsibilities have included leading software development from requirement elicitation to product release and operation, leading technical assessments, leading agile enablement, and driving process improvements for a variety of clients ranging from government departments to major financial institutions.

• 

  Senior Business Analyst

  Thoughtworks

  Apr 2018 - Jul 2024

  Data Governance Azure Solution Assessment (2024.5 - 2024.7)- Led assessment of Microsoft Purview for data governance requirements in a large enterprise- Defined assessment approach, studied ISO documentation, and conducted stakeholder interviews- Delivered comprehensive report enabling informed decision-making on data governance solutionsDevOps Assessment (2024.3 - 2024.5)- Reviewed organization-wide DevOps operating model for efficiency improvement- Led stakeholder interviews and delivered reports on tech roles, archetypes, and recommendations- Proposed new operating model that exceeded client expectations and gained leadership praiseCustomer Onboarding Process Improvement (2024.1 - 2024.3)- Facilitated root cause analysis workshops for NGO's onboarding process- Designed solutions incorporating AI technologies (audio recognition, RAG for LLM)- Identified data governance issues and proposed efficiency improvementsProduct Management Maturity Assessment (2023.10 - 2023.12)- Conducted organization-wide interviews to assess product management practices- Scored maturity across 9 dimensions and proposed tactical and strategic improvement plansDigital Birth Certificate Project (2022.5 - 2023.10)- Contributed to nationwide secure digital birth certificate solution- Proposed solutions based on Verifiable Credential W3C spec- Assisted in product discovery, defined support roles, and acted as L2 supportFinancial Services Product Development (2021.2 - 2021.10)- Led development of new direct debit product from inception to general availability- Managed multiple delivery teams and coordinated cross-team requirements- Collaborated on product discovery and design for future features