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Jay Yao Email & Phone Number

Wolfram at Wolfram
Location: San Francisco Bay Area, United States, United States 5 work roles 3 schools
1 work email found @wolfram.com 3 phones found area 773 and 217 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email j****@wolfram.com
Direct phone (773) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Wolfram
Location
San Francisco Bay Area, United States, United States

Who is Jay Yao? Overview

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Quick answer

Jay Yao is listed as Wolfram at Wolfram, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at wolfram.com, phone signal with area code 773, 217, and a matched LinkedIn profile for Jay Yao.

Jay Yao previously worked as Product Advocate at Wolfram and Developer Relations at Wolfram. Jay Yao holds Bachelor Of Science, Electrical Engineering from University Of Illinois Urbana-Champaign.

Company email context

Email format at Wolfram

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*@wolfram.com
68% confidence

AeroLeads found 1 current-domain work email signal for Jay Yao. Compare company email patterns before reaching out.

Profile bio

About Jay Yao

Product Advocate and customer success with 9 years of experience in creating technical content for internal and external audiences and providing solutions to customers' needs. Always trying to go above and beyond to solve and delegate high priority customer facing issues. I have been in a customer facing technical job with a 98% highly satisfaction rate and exceeded metrics on service level agreements. Worked with our longtime and high paying customers on beta products to get their feedback then work with QA and software engineering teams to improve our products. Really passionate about well implemented software and hardware products.I have developed analytical and problem solving skills that will enable me to drive product success through data-driven decision making. I am committed to continuous learning and staying up to date with the latest trends and technologies in the industry in order to deliver the best possible product experience to our customers. By collaborating closely with Engineering, Product, QA and Sales teams, I am always willing to go above and beyond to create a strong product vision and roadmap that aligns with the company's strategic long term goals.

Listed skills include Microsoft Office, C, C++, Programming, and 28 others.

Current workplace

Jay Yao's current company

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Wolfram
Wolfram
Wolfram
AeroLeads page
5 roles

Jay Yao work experience

A career timeline built from the work history available for this profile.

Product Advocate

Current

Champaign, IL, US

  • Supervised Customer Success and Technical Support Engineers
  • Improved and optimized users’ prompts to get more direct and clear answers they expected
  • Configured and fixed 60+ users’ AI API issues
  • Wrote AI and 80+ general product tutorials reducing the number of support inquiries by 40%
  • Launched new products from pre-beta to 1
  • Gathered feedback from beta testers to improve test suites and our products
Mar 2018 - Present

Developer Relations

Current

Champaign, IL, US

  • Managed our customer facing Slack to gather insights and feedback from the developer community
  • Organized community events to establish the presence and improve product brand awareness
  • Wrote 91 internal and external guides and FAQs, improving self-service support and reduced TS cases by 27%
  • Defined inefficiencies and implemented process improvement in customer management software
  • Triaged and resolved 60+ high-paying customers’ issues every month
Oct 2017 - Present

Customer Success

Champaign, IL, US

Feb 2015 - Oct 2017

Technical Consultant

Champaign, IL, US

Led weekly checks on all classroom technical equipments in 60+ buildings on campusCreated new starter training material and onboarded six new Technology ConsultantsResponded and resolved an average of 20 technical issues per shift from emails and phone callsAnalyzed complex issues and delivered results that are simple for the end users

Aug 2012 - May 2014

Global Orientation Leader And Educator

Champaign, IL, US

  • Organized relationship-building activities for 50 international students, facilitating their adaption to the American culture
  • Coached and captained Global Crossroads Living Learning Community’s soccer team
Apr 2011 - May 2012
3 education records

Jay Yao education

Bachelor Of Science, Electrical Engineering

University Of Illinois Urbana-Champaign

Organization Leadership

Stanford University

High School

Portsmouth Abbey School
FAQ

Frequently asked questions about Jay Yao

Quick answers generated from the profile data available on this page.

What company does Jay Yao work for?

Jay Yao works for Wolfram.

What is Jay Yao's role at Wolfram?

Jay Yao is listed as Wolfram at Wolfram.

What is Jay Yao's email address?

AeroLeads has found 1 work email signal at @wolfram.com for Jay Yao at Wolfram.

What is Jay Yao's phone number?

AeroLeads has found 3 phone signal(s) with area code 773, 217 for Jay Yao at Wolfram.

Where is Jay Yao based?

Jay Yao is based in San Francisco Bay Area, United States, United States while working with Wolfram.

What companies has Jay Yao worked for?

Jay Yao has worked for Wolfram and University Of Illinois At Urbana-Champaign.

How can I contact Jay Yao?

You can use AeroLeads to view verified contact signals for Jay Yao at Wolfram, including work email, phone, and LinkedIn data when available.

What schools did Jay Yao attend?

Jay Yao holds Bachelor Of Science, Electrical Engineering from University Of Illinois Urbana-Champaign.

What skills is Jay Yao known for?

Jay Yao is listed with skills including Microsoft Office, C, C++, Programming, Microsoft Excel, Mathematica, Linux, and Html.

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