Product Advocate and customer success with 9 years of experience in creating technical content for internal and external audiences and providing solutions to customers' needs. Always trying to go above and beyond to solve and delegate high priority customer facing issues. I have been in a customer facing technical job with a 98% highly satisfaction rate and exceeded metrics on service level agreements. Worked with our longtime and high paying customers on beta products to get their feedback then work with QA and software engineering teams to improve our products. Really passionate about well implemented software and hardware products.I have developed analytical and problem solving skills that will enable me to drive product success through data-driven decision making. I am committed to continuous learning and staying up to date with the latest trends and technologies in the industry in order to deliver the best possible product experience to our customers. By collaborating closely with Engineering, Product, QA and Sales teams, I am always willing to go above and beyond to create a strong product vision and roadmap that aligns with the company's strategic long term goals.
Listed skills include Microsoft Office, C, C++, Programming, and 28 others.