Digitial Client User Experience Team Lead At Edward Jones
CurrentAs the Digital Client UX Team Lead at Edward Jones, I drive the vision and execution of user experience strategies, ensuring our digital products meet the highest usability and client satisfaction standards. My role encompasses:Strategic Leadership: Lead a high-performing UX team, setting strategic direction and fostering a culture of innovation, collaboration, trust, and respect.User-Centered Design: Champion a user-centered design approach, integrating user research and feedback into all stages of the design process to create simple, elegant experiences.Cross-Functional Collaboration: Work closely with product management, development, and other key stakeholders to ensure alignment of UX initiatives with business objectives and roadmaps.Design Thinking: Implement design thinking methodologies to solve complex, enterprise-level problems and create impactful user experiences at scale.UX Research & Insights: Oversee UX research efforts, leveraging data and insights to inform design decisions and enhance user engagement.Prototyping & Testing Oversight: Lead and mentor designers in creating high-fidelity prototypes and conducting usability testing to validate and refine design concepts iteratively.Accessibility & Inclusivity: Advocate for and ensure the integration of accessibility best practices, promoting inclusive design across all projects.Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality design solutions that meet minimum viable product standards.Mentorship & Development: Mentor and support team members' professional growth, build a strong and capable UX team, and provide them with the tools they need to succeed.Data-Driven Decisions: Utilize data analytics and user feedback to iterate and improve digital products and user experiences continuously.