Jayzce Rodriguez Email & Phone Number

Mandaluyong, NCR, PH

Handles communications with our American and European based suppliers.Does research on new products in the US and European markets.Addresses technical questions and concerns regarding the automobile.Responsible for every aspect of the delivery and shipping of goods.

Vancouver, British Columbia, CA

New York, NY, US

Melbourne, Victoria, AU

Miami, FL, US

Bonifacio Global City, PH

- Lead, motivate, and support a large team (160) within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver.

Singapore, SG

Directs and manages day to day call centre operationsHandles issues, concerns, and complaints in an objective and timely manner.Understands, communicates, and shares Company vision throughout organisation and provides cross functional perspectives, direction and support.Analysis of call centre metrics to achieve service levels and efficient.

Singapore, SG

Achieve the turnaround standards of AMSEnsure proper guidelines were follower during the claims phasesReview claims to determine if cost were reasonableCheck applications for completeness and accuracyAchieve repair cycle time targetManage claim from inception to resolutionHandle and process no less than 30 claims per dayImprove customer handling by.

IN

- Manages a team of Quality Analysts from different campaigns (Inbound and Sales Verification).- Responsible for ensuring that all teams meet their respective weekly efficiency targets while maintaining zero variance in their quality evaluations.- Track Individual and team performance, oversee Internal and Client Calibrations, Coordinate with Operations.

-Lead quality staff ensuring they are proficient in their job skills and provide constant follow up, feedback and coaching.-Develop, deliver and maintain statistically sound Quality reports that indicate performance rating, trend analyses, opportunities for performance improvement and data support for action planning and resolutions.-Manages agent/project.

West Palm Beach, Florida, US

-Assist with mortgage servicing aspects of compliance as it relates to Record Services, as well as compliance research of applicable state and federal laws.-Responsible for the logistics, collection and coordination in preparation for on-site visits of state examiners, external Auditors, internal auditors, regulators and investors.-Work closely with the.

Cedar Falls, IA, US

-Monitor/Audit each assigned associate in accordance with client specific portfolios as well as CBE’s standards.-Ensure associates are compliant to FDCPA, TCPA, FTC as well as state specific regulations.-Provide recommendation and feedback to operations for associate’s performance improvement.-Conduct monthly Compliance and Quality refresher based on.

-Monitor/Audit each assigned associate in accordance with C3 and client requirements.-Provide personal and proactive feedback to associates both one on one and group settings.-Track progress of individual associates; recommend performance action plans for associates who are not meeting establish standards.-Provide training as needed to both new hires and.

-Evaluate CSR performance based on the set quality standards and provide effective coachingfeedback.-Provide weekly reports on team performance, highlighting areas of opportunities and possible stepstoward improvement.-Address all customer concerns regarding payment and account specific information.

-Handles sales verifications across all programs or clients of ICT Marketing Services Inc.-Provides feedback to the Training department for possible areas of improvement.-Generate daily, weekly and monthly reports for all operational campaigns.

-Evaluate agents through side by side and blind monitors against client specifications and metrics as well as the internal quality standards set by the company.-Prepares qualitative and quantitative trend analysis on call quality metric attributes.-Coach and provide feedback to develop and motivate the agents.-Responsible for identifying individual.