Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.Managed day-to-day staffing and handled scheduling for all store employees.Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.Analyzed competitor pages to locate backlinks and keyword opportunities.Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.Optimized company website to improve engine ranking, user experiences, and conversion rates.Optimized e-commerce campaigns through A/B testing to increase online sales.

Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.Devised processes to boost long-term business success and increase profit levels.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.Increased profit by streamlining operations.

Worked closely with organizational leadership, including the board of directors, to strategically affect the direction of operations.Confirmed company documentation met ISO requirements and day-to-day operations followed the documentation.Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.Led change and transformation across business areas to deliver benefits and align company resources.Negotiated, prepared, and signed contracts with clients.Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.Leveraged industry trends and competitive analysis to improve customer relationship building.Identified business development challenges and customer concerns for proactive resolution.Translated customer needs into solution requirements using powerful value propositions and negotiation skills.

Improved supply chain to reduce materials costs and optimize distribution.Interviewed, supervised and motivated 20 staff members to achieve optimal productivity.Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.Developed in-depth knowledge of each client's business through research and regular on-site meetings.Established clear and competitive goals, growth roadmaps, and strategic business plans.Managed and organized internal communication to hold staff accountable to priorities.Helped meet changing demands by recommending improvements to business systems or procedures.Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.Prepared and submitted reports on import and export activity to management.Developed strategies to reduce overall shipping costs while maintaining high-quality service.Managed import and export of hazardous materials in compliance with applicable laws and regulations