- Provide exceptional customer service by assisting customers with ticket purchases and inquiries.- Sell tickets using point-of-sale systems, ensuring accurate transactions and handling cash and credit card payments.- Maintain comprehensive knowledge of event schedules, seating options, and promotional offers.- Resolve customer issues, such as ticket problems, exchanges, and refunds, in a professional and efficient manner.- Maintain accurate record-keeping of ticket inventory and generate sales reports.- Collaborate with team members and communicate effectively with customers and management.- Utilize ticketing software and point-of-sale systems for ticket sales and inventory management.

•Assisted with on-site event operations, including, access control, and customer support, ensuring smooth event logistics and customer satisfaction during annual Rose Bowl sporting and concert events. •Delivered persuasive sales presentations, effectively communicating the unique selling points and value of Rose Bowl event tickets to potential customers by maintaining up-to-date knowledge of pop culture, sports events, music trends, and live events, leveraging this insight to enhance campaign effectiveness.•Provided personalized assistance to customers with disabilities to ensure they had a comfortable and accessible experience when purchasing tickets by demonstrating a comprehensive understanding of ADA regulations and venue-specific accessibility features, effectively communicating these options to customers.

• Plan and implement lesson plans, while providing support to over 50 students with diverse needs and abilities bycreating a positive and inclusive learning environment.•Drive language development for unaccompanied minors, recognizing its vital role in effective communication andacademic success.• Collaborate with social services agencies to deliver comprehensive support, ensuring unaccompanied minors had seamless access to essential services beyond the classroom.

- Co-authored book chapter called "Art as Reflexivity": The usefulness of arts-based pedagogical approaches in the graduate research classroom, along with other graduate students and a CSUN professor. - Using arts-based pedagogy to enhance student engagement and comprehension, explored ABR in academia as tools for creativity, resistance, and exploration, drawing from indigenous and decolonizing research approaches- Promoted a collaborative and open learning atmosphere that enables students to develop their interpretations and challenge traditional power dynamics within the classroom.- Fostered a learning environment that encouraged students to interpret and discuss academic content through varied modalities, such as art, music, and film, resulting in increased critical thinking skills, memory recall, and cross-cultural understanding.- Encouraged students to reflect on academic material, emphasizing the connection between the personal and the political.- Participated in a graduate arts-based research course in sociology that focused on the role of the arts in fostering individual and collective healing, reflexivity, and social justice.- Discovered research interests through conceptual and auto-ethnographic activities, aligning arts with social justice.

- Co-authored a research article titled " Examining the Relationship Between Conventional Versus Idiosyncratic Role-Identity Meanings and Identity Commitment," alongside a CSUN Professor and graduate student that examines the relationship between individuals and their identities. - Prepared and analyzed literature that would be included in the research article that was published in Volume 42, Issue 3 of Imagination, Cognition and Personality and presented at the Pacific Sociological Association. - Explored the concept of role identity meanings, distinguishing between conventional (societal norms) and idiosyncratic (individual) dimensions.- Conducted an empirical study involving 934 participants to investigate the impact of the balance between conventional and idiosyncratic role identity meanings on identity commitment.- Analyzed the role identities of students, workers, and friends within the study.- Discovered a general correlation: Greater commitment to role identities was linked to a more conventional interpretation of those roles.

- Conducted qualitative research focusing on the lived experiences of Latina mothers during the COVID-19 pandemic, with a particular emphasis on the influence of cultural values such as familismo and marianismo on their mental health.- Employed in-depth qualitative interviews to capture how participants navigated their roles as Latina mothers during the pandemic, both before and after its onset.- Explored the impact of cultural values and gender norms on the participants' lives, including their prioritization of family over personal needs and their management of multiple roles and responsibilities.- Highlighted the role of essentialism during crises, where traditional gender norms were reinforced, often leading Latina mothers to make personal sacrifices for their families.- Examined the connection between increased emotional labor, mental health decline, and the positive impact of support systems in reducing stress and anxiety.- Discovered that Latina mothers made empowering changes in their personal and interpersonal lives during the pandemic, ultimately enhancing their mental well-being.- Utilized arts-based letter writing as a method for participants to reflect on their experiences, share impactful insights, and learn from their past.

- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for educational or occupational tests. - Assisted with proofreading student papers and suggesting corrections in a timely manner, as well as assisted with paper formatting and structure.- Consulting with course instructors to prepare lesson plans or learning modules for tutoring sessions according to students’ needs and goals

- Proficiently cleaned and organized data sets to ensure accuracy and consistency for research projects, demonstrating meticulous attention to detail and data integrity.- Conducted descriptive statistical analyses to summarize and interpret complex datasets, aiding in the generation of valuable insights for decision-making.- Collaborated closely with a multidisciplinary research team during main analyses, primarily running ANOVAs and Regression models to explore key research questions and hypotheses.

- Managed social media channels (Facebook and Twitter) and increased engagement by 20% across all platforms.- Coordinated sales or other promotional strategies with merchandising, operations, or inventory control staff to ensure product catalogs are current and accurate.- Collaborated with other marketing staff to integrate and complement marketing strategies across multiple sales channels.

- Confer with customers by telephone or in-person information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. - Complete contract forms, prepare change of address records, or issue service.