-Develop, strategize and implement a communication plan to raise awareness of the programs and services offered throughout the College community to increase awareness and eliminate barriers• Serve on search committees for faculty, executive and administrative positions; Met with hiring managers to understand department hiring goals, sourcing and reviewing resumes, interviewing candidates, and recommending the best candidate for open positions.• Collaborate with campus offices in the design of marketing materials to publicize the college and resources offered and simplify the recruitment process -develop and deploy weekly communication To be sent via email, text message, automated calls using Blackboard Connect. Develop and arrange Email campaign through Salesforce CRM.-manage social media accounts on Instagram, Facebook and twitter for the admissions department•planning and hosting campus recruiting initiatives, open houses, tour days, and participation in career/college fairs highlighting department resources for prospective underrepresented and diverse students.• Plan and measure student recruitment andselection strategies to fulfill quarterly program enrollment targets.• Provide case management to over 500+students, focusing on international students, business, computing and STEM programs, underserved communities and organizations -Case management includes documentingdetailed case notes of individual meetings,assisting with student major/course selections, providing referrals to other universities and services as needed.• Engage colleagues across the college in developing recruitment strategies that will add to efforts in supporting diverse students-Provide referrals to community resources to aid students in legal advice, language services as well as food, job and housing insecurities. -Responsible for creating/ distributing digital flyers, hosting information sessions, and sourcing students for 12 open Student Staff positions in the department

-Created digital and print guide to connectstudents with campus resources to increasestudent enrollment and interview success rates-lead implementation of the online application launch by digitizing all processes and supporting team training with the CRM integration -Manage relationships with agency partners abroad for mutually beneficial strategies and processes • Assisted in the recruitment of visa seeking international students by developing virtual workshops for to assist them in completing the DCCC application, enrolling in course from abroad and interview skills for success at the embassy

• Contributed to recruitment efforts by marketing the college at various types of college fairs, advising students and parents on financial aid, transfer opportunities and major selection• Reviewed and contributed to the 2018 strategic enrollment plan, providing secondary research on area two year and four year institutions. Specifically gathering data that effects students’ enrollment and their decision to attend DCCC or not.• Worked collaboratively with various campus service committees to contribute ideas and perspective from an enrollment standpoint (Vets Services & Marketing committee) • Assisted with hosting visiting prospective students by facilitating tour introductions, checking in and registering students for events, and preparing supplies and materials for the events.• Promoted the mission of access by enhancing prospective students understanding of the enrollment processes including admission into special programs

Provided world class customer service to meet all the needs of a customer and built complete solutions for customer to make the most of their experience.

-supported regional locations onboarding through travel and virtual arrangements, providing new hire training •Facilitated training to over 150 new hires on the values, practices and procedures of the top customer service company in the world, as well as new products, missions and goals of the company.-B2B sales partnering with local hospitals, small business and telecommunications corporations, creating value for clients through technical solutions, managing relationships and relaying customer and market information back to the organizations.-Facilitated large and small group training sessions on the basics of utilizing Apple hardware and software and the functions and features of the products to help customer get the most out of using their device and discover how their passions can thrive through their utilization

Organized and managed the administrative duties for Academic Development Summer program preparing 205 students for higher education transition• Developed and implemented campusprograms promoting equity and inclusioninitiatives.• Identified and coordinated retention efforts, that included creating and facilitating workshops aimed at developing student's social, professional, and academic skills an cultural awareness to increase student retention and engagement.

• Provide counseling, in person, on the telephone, and through electronic communication, to undergraduate and graduate students (current and prospective) and families regarding Title IV aid and other financing options such as scholarships, state grants and private loan acquisition.• Conduct workshops and/or presentations enthusiastically to students, parents, and/or other interested parties on financial literacy, financial aid policy, and procedural topics at orientations, open houses and upon request• Assist with the confidential collection, management, and reporting of data in accordance with the duties assigned i.e verification document review, NCAA compliance• Assist, mentor and support five undergraduate Financial Literacy Student Ambassadors with their program planning, implementation and execution, in their effort to educated their peers on salient financial topics• Supervised 5 Student staff for the Financial literacy ambassadors program

• Reviewed and contribute to programming curriculum and the implementation of various learning outcomes developed internally and carried out through large scale programs and trainings that serves underrepresented students• Implemented effective strategies and resources to enhance multicultural student’s leadership skills and increase their rate of success, and retention.• Advised students on the skills and resources needed to navigate to new and different spaces effectively and run their organization with an impact.• Coordinated cross-cultural diversity programming and opportunities for multicultural students in collaboration with appropriate offices (e.g. Tutoring, Career Development, Residence Life, etc.)• Lead the department website and online database overhaul and updatesOrganized calendar of events and activitiesessential to the holistic recruitment and development of students through intervention, support, and best practice methods to help ensure academic success, persistence, and overall wellness through graduation and beyond.• Coordinated services to support the curricular and co-curricular progress and retention of students of color, by creating programs that focused on overcoming common or potential barriersServe on search committees for on-campus hiring positions; Met with hiring managers to understand department hiring goals, sourcing and reviewing resumes, interviewing candidates, and recommending the best candidate for open positions.-Managed the daily operations of the office of Multicultural affairs student worker staff .Developed and implemented campusprograms promoting equity and inclusioninitiatives.• Assessed programming with a particular focus on recruitment and retention outcomes through qualitative and quantitative research • Assessed programs and populationsregarding diversity issues and use thoseassessments to propose and develop newinitiatives

Held undergraduate work study positions as a peer mentor for the office of multicultural affairs, a technology representative for ResNet technical help desk, and a Peer Assistant for the Academic Development Program