Jazmine Cage Email & Phone Number

United States

Sr Rep-BL Risk FraudAllyDec 2021 - Present-Provide fraud investigative support for all lines of business.-Position is responsible for detecting potential internal financial crimes and other inappropriate employee actions, reviewing current controls, recommending control enhancements, and preparing investigative summaries for EFSI leadership.-Develop and tune new and existing Corporate Alerting Strategies and User Behavioral Analytics.-Produce regulatory reports for… Show more Sr Rep-BL Risk FraudAllyDec 2021 - Present-Provide fraud investigative support for all lines of business.-Position is responsible for detecting potential internal financial crimes and other inappropriate employee actions, reviewing current controls, recommending control enhancements, and preparing investigative summaries for EFSI leadership.-Develop and tune new and existing Corporate Alerting Strategies and User Behavioral Analytics.-Produce regulatory reports for applicable cases-Possess a strong working knowledge of a financial Institution line of business operating practices and policies.-Develop and maintain working relationships with appropriate industry groups and governmental agencies. -Work with LOB representatives to resolve escalated incidents.-Utilize sound judgment and knowledge of investigative tools/techniques to establish an investigative plan. -Conduct public record and company database searches to gather relevant evidence to support of investigative findings.-Analyze data to identify evidence and trends related to fraudulent activity. Show less

Lewisville, Texas, United States

Responsible for collecting on high-balance charge off accounts and high-risk delinquencies-Evaluate accounts to determine potential for loss, develop solutions for avoiding loss, and confirm/negotiate payment arrangements with customers-Research and resolve account discrepancies; document all accounts accurately, clearly and concisely while maintaining strict confidentiality and adhering to all state and federal laws-Utilize skip tracing tools and strategies to locate and… Show more Responsible for collecting on high-balance charge off accounts and high-risk delinquencies-Evaluate accounts to determine potential for loss, develop solutions for avoiding loss, and confirm/negotiate payment arrangements with customers-Research and resolve account discrepancies; document all accounts accurately, clearly and concisely while maintaining strict confidentiality and adhering to all state and federal laws-Utilize skip tracing tools and strategies to locate and contact customers-Educate customers on delinquency status, credit impacts and how to positively impact both -Consistently meet and exceed daily and monthly metric standards of performance-Continuously improve knowledge and expertise in recovery technologies/strategies, Fair Debt Collection Protection Act, and all applicable state/federal laws Show less

Plano, Texas, United States

-Responsible for cure notice checks, setting up field visits, following payment deferment procedures, and accurately processing payments via BillMatrix-Contacted in excess of 100 customers daily to collect on delinquent accounts-Prevented impending loss and increased profitability through negotiation and enforcement of scheduled collection campaignsAchievements: Promoted from Mid to Late Stage collections within 90 days of hire

Plano, Texas, United States

Managed queue of accounts that were 60-89 days delinquent through high volume inbound and outbound calls -Contacted delinquent customers to secure arrangements intended to bring the account current-Performed borrower financial evaluations to develop nonpayment strategies and options -Utilized internal skip tracing tools such as TLO, Accurint, and Innovis to locate and contact customers-Managed repossession process by communicating with third party vendor to successfully… Show more Managed queue of accounts that were 60-89 days delinquent through high volume inbound and outbound calls -Contacted delinquent customers to secure arrangements intended to bring the account current-Performed borrower financial evaluations to develop nonpayment strategies and options -Utilized internal skip tracing tools such as TLO, Accurint, and Innovis to locate and contact customers-Managed repossession process by communicating with third party vendor to successfully secure vehicles Show less

Plano, Texas, United States

Aided customers with their residential energy accounts through inbound and outbound calls-Processed payments and created Transfer of Service Requests as needed-Resolved client concerns by providing exceptional customer service, ensuring satisfaction and retention-Gathered and verified all required customer information

Addison, Texas, United States

-Assisted potential customers by suggesting products and services to suit their needs -Ensured customer accounts maintained with accurate account information; processed adjustments as needed-Resolved product or service issues by clarifying complaints, determining root cause, and providing solutions to resolve concerns while maintaining customer satisfaction

Plano, Texas, United States

Responsible for all activities and objectives of store, including sales generation, effective customer service, shrinkage, Human Resources management, merchandising, administrative and expense management and store maintenance-Developed and maintained positive client relationships through friendly greetings and excellent service-Assisted with talent selection, training, coaching, engagement and retention of store staff-Served as peer coach for new associates; trained associates… Show more Responsible for all activities and objectives of store, including sales generation, effective customer service, shrinkage, Human Resources management, merchandising, administrative and expense management and store maintenance-Developed and maintained positive client relationships through friendly greetings and excellent service-Assisted with talent selection, training, coaching, engagement and retention of store staff-Served as peer coach for new associates; trained associates on operational standards, maintaining and driving sales, loss prevention, and ensuring customer satisfaction-Oversaw shipping & receiving, scheduling, payroll and building operations-Supported Store Manager in developing short-term plans and long-term strategies, processes, and events to reflect a positive and rewarding experience with the company for both customers and employees while meeting and exceeding store earning goals Show less