Jazmine Floyd Email and Phone Number

Interprets and adheres to 100% of company SOPs and health, safety, and environmental regulations. Supervises a close net team of ~10 employees by assessing training needs and developing efficacious training programs according to the manager’s specifications. Personally trained new hires in shift rotations, company policies, and their position duties. Coaches employees through targeted critiques to add value to the company. Screened, interviewed, and onboarded new employees. Resolves workplace grievances to prevent escalation. Contributed to the company’s smooth operation through outstanding customer service. Provided personalized attention to each client to ensure needs were met and encourage repeat business.Allocated the budget to implement cost-effective policies that reduced operating costs 30%. Studied the company’s budgeting strategies and developed novel procedures. Performed heavy schedule management including meeting coordination, calendar maintenance, and travel arrangements. Scheduled appointments as needed and ensured meeting times worked for all parties involved. Took note of office supply levels and replenished supplies to maximize workplace productivity. Reduced overtime by 4% by driving employee performance to exceed standards and complete workloads before closing.

Assists customers daily. Answers questions about services and upholds the company’s friendly reputation. Improved customer satisfaction by (as measured by surveys). Mediates customer complaints/concerns and offers special accommodations whenever possible. Provides comprehensive administrative and secretarial support. Manages physical/electronic files, operates the copy and fax machines, and organizes information for accessibility. Facilitates daily office operations by distributing incoming packages/mail to the correct recipients throughout the office, dispersing parcels, and shipping outgoing items. Assisted the Accounts Payable department and maintained positive relationships with vendors by coding and processing invoices before deadlines. Set up new vendor accounts. Worked ahead of time to eliminate confusion by reserving conference rooms, setting up conference lines, and sending out Outlook invites and confirmation emails.Filled and filed purchase orders while checking information for completeness. Handled other ad hoc administrative duties when needed.Deployed procedures that oriented X+ new company hires. Formalized more efficient new employee on boarding and office communication processes.

Delivered stellar customer service through attentiveness to each guest and resolving all concerns and questions to the fullest extent possible. Serviced 4 restaurant patrons per day by listening to their needs and forming ad hoc solutions. Observed proprietary and client confidentiality policies when releasing information for general client lists.