Jazmine Ortiz Email & Phone Number

United States

Place online and process orders. High volume calls. Answer live chats and technical questions regardingmedical supplies and equipment. Process payments and returns. Data entry. Excel and Microsoftexperience as well as Zendesk

Elwood, Nj

Selected for leadership due to demonstrated customer service ability and attention to detail. Served aslead trainer for 9 employees to instill a safety and security minded workplace culture consolidated withthat of an excellent customer experience.Oversaw and performed asset management and protection via established Standard OperatingProcedures.• Collaborated with assigned Sales Associates, Management, and Stakeholders to maintain a safe andsanitized work environment as part of a localized COVID-19 working group.• Facilitated Cash-Management activities, ensuring a 100% compliance rate against loss.• Built a reputation and environment welcoming of both locals and other customers, continuing thecompany Brand.• Coordinated order-zones and drop shipment categories following prescribed practices, ensuring 100%logistical and asset management against loss, theft, or abuse.

Hammonton, New Jersey, United States

Conducted Quality Assurance and Compliance activities by consistently inspecting and managing over300 individual documents within a 24-hour period. Ensured 100% protected document and materialdistribution to intended stakeholders. Interpreted federal and local policy to ensure secure digital storageof data, including auditing data and reporting noncompliance’s. Facilitated a culture of accuracy andprecision in a fast-paced and error-rich environment.• Meticulously maintain positive document control, records, and identification procedures usingcompliant corporate and related federal systems.• Evaluated corporate, personal, and federal documents for integrity of information, completion, andprocessing.• Diplomatically identify and work with stakeholders to define high-quality standards, objectives, bestpractices, and policy.• Explored future risks and obstacles and work with stakeholders to plan and maintain peak efficiency.• Maintain accurate data-entry within assigned databases, verifying personnel and corporate actions thatmay impact objectives.

Egg Harbor, New Jersey, United States

Responsible for processing and issuance of agency documents; reviewing and processing various types ofapplications, licenses, certificates, surcharges and other documents in accordance with applicable Stateand Federal laws, regulations, policies; administers oral/written examinations to applicants in accordancewith New Jersey laws or division rules, regulations, and policies for the issuance of a license or registration

Camden, New Jersey, United States

At two locations, perform critical and oftentimes complex administrative patient actions involving HIPPAinformation. Skillfully managed patient flow and in-processing procedures in high-stress emergencyenvironments while maintaining clear communication and decision-making abilities.• Served as initial point of contact for patients, utilizing over 10 years of customer service ability to deescalate when required.• Methodically detail and maintain electronic records of routine, special, and emergency actions whilesupporting a cadre of over 50 Registered Nurses.• Execute excellent coordination for alarm and emergency response, dispatch, and termination. Act asliaison between emergency services, the Emergency Manager, and the Protective Force.• Serve as a Subject Matter Expert when training and certifying new Protective Force Officers.• Skillfully identify Safeguard & Security vulnerabilities, working with stakeholders to rectify them

Egg Harbor City, New Jersey, United States

Atlantic City, New Jersey, United States

Established a culture of mutual respect and cooperation between site Security, corporate stakeholders,High-Value Guests, andVIP’s. Implemented world-class customer service in a high-paced and error-rich environment whileensuring a high degree of accuracy and precision for cash and chip transactions.• Skillfully negotiate with high-level corporate entities and stakeholders on far-reaching customer policydecisions.• Assist guests in establishing lines of credit, coordinating with key personnel while handling high-valuecredit information.• Audit, identify, respond to, and follow up on issues arising from verification failures.• Relentlessly lead, advocate, and build relationships with stakeholders and various agencies’ personnel.