● Conducted team meetings and created visual presentations for senior management, then providing tangible insights on leadership and company morale development; which led to Nesting and Site Improvements● Took initiative and developed a Clarification and Policy update online database that aided in the advanced production of Development Operations team● Met or surpassed production goal by 10% every full day worked● Held highest accuracy/production combination of entire assignment inmy region● Aided Application Developers in updating SDKs and following user dataguidelines● Developed new scheduling management practices to aid in agentshandle time, and led to a 10% boost in overall quality score of site● Performed Quality Reviews and feedback for agents across entireproduction floor● Assisted with Subject Matter Experts productivity support on productionfloor as assigned / needed

● Achieved top 3 placement in 100-person Training● Maintained a 98.7% accuracy; one of the highest throughout entire sitefor duration of time as content analyst● Enforced Client’s Community Standards by carefully monitoring reportsof abuse on company Social Media Platforms● First on team to be promoted within a month of hitting floor● Gathered, analyzed and utilized relevant data to develop ways toimprove the user’s overall experience on the site●Provided backup support to other dept; Assisted Subject Matter Experts with training Nesting agents on Policy and Procedure

● Produced daily text, image, and video content; boosting Page Likes and Audience Engagement by 50%● Managed all streams of online publications social media platforms (Website, Instagram, Twitter, Facebook)● Studied Page Insights and analyzed audience preferences; leading to better targeted posts and increase in Page Reach and People Engaged● Facilitated all correspondence with customers and responded in a timely manner to all inquiries; ensuring company’s Page Response time went from 4+ hours to “Almost Immediately”● Delivered social media monitoring and effectiveness reports for senior management.

● Implemented and maintained corporate visual standards; managed entire inventory of 40k square foot showroom● Completed Retail Resets for company location as well as 3+ other locations● Secured, managed, and closed more than 2 customer home designs for each sales associate per month● Collaborated with management, different Vendors, and sales team to boost customer sales by 20%● Used 3D Software to create design solutions for customers through floor plans, elevations, and 3D renderings

Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting.Gathering and documenting loss informationWorking in a collaborative team environment to handle a large volume of claims and telephone calls.Using State Farm claims systems and other technologies to perform job duties.

● Provided executive support to CEO, and trained incoming Office Assistants, hence increased the overall efficiency by 30%.● Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.● Screened all incoming inquiries and created new leads, resulting in more event requests.● Built and maintained a positive rapport with clientele ● Managed Social Media Marketing and boosted overall audience engagement by 300% ● Handled all scheduling, travel arrangements, and CEO/event timelines.● Sourced different vendors and maintained inventory for entire company.● Devised and maintained new office filing system still used to this day.