Jasmyn (Jaz) Simmons Email & Phone Number

Orlando, Florida, United States

Client: Orlando Health● Administer Active Directory user accounts and groups for a user base of 1000+ employees, maintaining accurate records and permissions to ensure data security compliance.● Manage personnel access requests through Cherwell ticketing system, ensuring adherence to the principle of least privilege.● Investigate and resolve access-related issues while managing ongoing operational and maintenance tasks for directory services and group policies, ensuring seamless user experiences and system integrity.● Configure Active Directory security groups, ensuring precise user assignments in accordance with organizational roles.● Utilize PowerShell scripts and Active Directory to set up Microsoft Exchange distribution groups and resource mailboxes, ensuring alignment with stakeholder specifications.● Create drive folders aligning with business directives, configuring access privileges for each folder, reinforcing data confidentiality and operational efficiency benchmarks.

Client: Abbott Rapid Diagnostics● Provided first-level software and hardware troubleshooting, training, and technical support to end users and internal teams for critical medical diagnostics devices and products via phone and email. ● Handled 30+ customer inquiries, complaints, and product-related issues per week.● Quickly acquired proficiency in previously unfamiliar medical diagnostics products, mastering their functionalities and troubleshooting techniques to provide prompt and first-call resolution assistance to customers.● Conducted thorough analysis of incidents to identify and evaluate potential reportable medical events.● Managed incidents in ticket management system, Helix, adhering to technical writing guidelines and ensuring accurate documentation.● Took initiative to support teammates by promptly addressing incident tickets outside of assigned responsibilities, leveraging strong analytical skills to grasp case details swiftly and provide effective resolutions.

10-week virtual program consisting of comprehensive ServiceNow technical and career skills training, interactive hands-on projects, a mix of instructor-led and on-demand learning. Achievements: ● Successfully passed Certified System Administrator certificate exam.● Became proficient in navigating the ServiceNow incident management ticketing system.

Client: Change Healthcare● Accessed and handled medical records remotely via electronic medical records systems and software, addressing incorrect data and ensuring accurate documentation using Adobe Acrobat.● Utilized advanced data analysis techniques to identify and rectify inconsistencies in member data, processing 100+medical documents per day.● Self-resolved minor technical issues promptly, including system updates, wireless connectivity problems, and application glitches and performance issues.

● Acted as a first point of contact, delivering high-quality experiences, resolving customers' needs on first contact while enhancing overall customer satisfaction.● Escalated complex or unresolved issues to upper-level support teams while maintaining ownership of the call and keeping customers informed about the progress.● Utilized VMWare to access and navigate a comprehensive knowledge base system to swiftly locate relevant information. ● Demonstrated expert knowledge in Progressive products and services to ensure appropriate coverage through effective communication and relationship building.

Orlando, Florida Area

● Utilized SEO-related software to collect and analyze data, identify trends, resolve nuances, and make recommended changes for optimization, showcasing proficiency in technical tools and problem-solving abilities.● Conducted monthly assessments of performance and presented detailed reports to stakeholders. ● Acted as a main point of contact for multiple content vendor partners, maintaining robust relationships and managing their performance to maximize outcomes.● Contributed to team initiatives that streamlined the content production process, maximizing project performance. ● Coordinated the implementation and analysis of SEO strategies for an academic partner within an education enterprise website featuring 40+ college programs, demonstrating strong analytical skills and attention to detail.

Orlando, Florida Area

● Conducted monthly assessments of social media performance, identifying successful tactics, areas for enhancement, and overall progress. Presented detailed reports to senior management and relevant stakeholders during marketing meetings.● Demonstrated written communication and organizational skills by utilizing content management systems to plan and distribute content effectively, resulting in a more consistent brand presence and increased audience engagement.● Participated in 1-2 community events weekly, fostering relationships with potential partners and clients.● Employed social media research and data analysis to craft compelling content, bolstering brand visibility and achieving a 37% uptick in audience engagement across various platforms. Instrumental in surpassing company objectives for medical research study participant recruitment.● Ensured the security of all social media platforms by implementing multi-factor authentication, managing password resets, and administering user account setups on emerging platforms.

Orlando, Florida Area

Recruited, onboarded and managed a marketing team of 12 student interns with a goal of building brand awareness by implementing focused marketing initiatives and social media strategies to help meet conference attendance goals.• Recommended and implemented internship program changes that increased the level of transparency and accountability between interns and the company in response to a lack of productivity from previous periods.• Oversaw marketing and social media strategy: Performed a Twitter audit and optimized results leading to an over 85% increase in impressions, profile visits and mentions within one month by leveraging industry trends and competitive analysis to improve quality of social media content and engage with our audience. • Delegated and supervised intern tasks and projects to ensure deliverables were on time and within budget requirements.• Developed innovative and targeted collateral to support overall branding objectives.• Contributed writing assistance for the creation of press releases.• Provided support for executive leaders.

Greater Los Angeles Area

Worked closely with CEO's and strategy team to provide research & planning assistance in coordinating targeted marketing campaigns for multicultural audiences. Clients included: Keurig-Dr.Pepper, Warner Brothers, McDonald's, and the Alliance for Inclusive & Multicultural Marketing. • Performed extensive research and wrote an informative white paper on behalf of the Alliance for Inclusive & Multicultural Marketing that emphasized the importance, relevance, effectiveness, and impact of multicultural and inclusive marketing. • Contributed to data analysis, research and creating compelling presentations that informed clients on total market implementation strategies for diverse, multicultural audiences.

Selected from a pool of 717 applications as one of 24 interns to be part of the ANA Educational Foundation's inaugural MADE Internship class. The MADE (Marketing and Advertising Education) summer internship sourcing program is the first Pathways 2020 program from the ANA Educational Foundation. This program originated from the findings uncovered in the study entitled “Bridging the Talent Disconnect: Charting Pathways to Future Growth“. There was a resounding call across all key stakeholders surveyed in the study – students, academia and industry – about the need to have a robust internship experience as a critical step to future entry-level employment in the advertising and marketing industry.

Orlando, Florida Area

GRAMMY U’s exclusive ground-breaking events and online content connects student members with professionals on the artist, craft and business sides of the industry. This extraordinary access offers an environment for growth, support, direction and valuable guidance for your career.

Orlando, Florida Area

Completed 30+ daily cold calls and outreach to executive-level organization leaders and regularly recognized for exceeding weekly conversion goals. Managed leads from initial contact to closing and built relationships using strong persuasion and active listening skills. • Worked with a small research and sales team to source, pre-qualify, contact and convert executive level leads for an industry-wide, not-for-profit survey project.• Leveraged Salesforce CRM database to manage customer data and log calls.• Answered inbound telephone calls and emails from both current and potential partners to help troubleshoot problems and/or answer any questions about company offerings and products. • Collected customer feedback and served as a customer advocate by making recommendations for process changes to exceed satisfaction goals.

Orlando, Florida Area

• Goal Setting: Submitted and presented a written action plan containing both short term and long term goals • Analyzed and made swift decisions regarding chapter operations and financials • Managed & motivated a team of 10 Executive Board members, 19 Chair holders, and 62 members to achieve chapter goals• Increased member retention by 10% within one semester• Enhanced brand awareness and management through the creation of a logo, revamped website, and increased social media and campus presence• Worked with the Vice President of Membership and Recruitment Chair to create a suitable recruitment program• Developed new forms of communication to increase effectiveness and flow of information

San Francisco Bay Area

Utilized third party research platforms such as Stylus & Mintel to uncover insights that effectively informed and optimized client strategy. Clients included: Google, Airbnb, eBay, & Big Heart Pets.•Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.•Identified appropriate marketing channels and target customers for campaigns.•Collected data using various research methods to broaden results and optimize marketing strategies.

Orlando, Florida Area

Completed 30+ daily cold calls and outreach to executive-level organization leaders and regularly recognized for exceeding weekly conversion goals. Managed leads from initial contact to closing and built relationships using strong persuasion and active listening skills. • Worked with a small research and sales team to source, pre-qualify, contact and convert executive level leads for an industry-wide, not-for-profit survey project.• Leveraged Salesforce CRM database to manage customer data and log calls.• Answered inbound telephone calls and emails from both current and potential partners to help troubleshoot problems and/or answer any questions about company offerings and products. • Collected customer feedback and served as a customer advocate by making recommendations for process changes to exceed satisfaction goals.

Orlando, Florida Area

Maximized advertising efforts by developing content for social media and building strong community and on-campus relationships.• Provided writing assistance for marketing materials such as blogs, websites, and direct mail pieces. • Researched media, sponsorship and business opportunities.• Provided event planning assistance and on-site help such as: set up, break down, photography, etc. • Performed administrative duties for marketing leaders where needed such as: restocking supplies, answering phones, creating flyers, etc.

Orlando, Florida Area

Efficiently processed over 20 sales transactions per shift, maintaining a high level of accuracy and providing seamless customer service.Enhanced customer loyalty and retention by welcoming and engaging guests in a warm and professional manner, cultivating strong relationships through attentive service and personalized interactions.Proactively identified customers' needs and preferences, offering tailored product recommendations to fulfill their requirements.Supported efforts to maintain brand standards and uphold the aesthetic integrity of the store through meticulous attention to visual placement.

Orlando, Florida Area

Provided real-time telephone captioning services to facilitate communication for the deaf and hard-of-hearing community, ensuring accuracy and clarity in transcribing phone conversations.Demonstrated exceptional multitasking abilities by listening to phone conversations attentively while simultaneously inputting accurate transcriptions into advanced voice recognition software, maintaining consistent high levels of speed and precision.Proactively identified and addressed technical issues during calls, promptly reporting them to relevant personnel, thereby ensuring seamless communication experiences for CapTel users.

Orlando, Florida Area

Demonstrated proficiency in handling cash, credit/debit card transactions, and refunds in adherence to company policies and procedures, ensuring accuracy in sales transactions and maintaining high levels of customer satisfaction.Effectively managed inventory levels and organized book displays to ensure a visually appealing and easily navigable shopping experience for customers, contributing to a more efficient browsing process and heightened sales potential.Cultivated a welcoming and informative environment by actively engaging with customers, addressing inquiries, and offering assistance with locating textbooks and supplementary materials.

Orlando, Florida Area

Conducted, at minimum, 10 cold-call interactions per shift, effectively building rapport with incoming first-generation students and delivering vital information regarding financial aid, orientation, and campus resources.Offered personalized assistance to first-generation students, acting as a dependable resource throughout their initial stages in college. Collaborated with campus stakeholders to develop and implement initiatives aimed at enhancing the overall experience of first-generation students, contributing to a more inclusive and welcoming campus community.

Tampa, Fl

Consistently exceeded sales targets by successfully selling a minimum of 10 memberships per week, contributing to the growth and sustainability of the organization.Conducted a minimum of five facility tours daily, showcasing YMCA amenities and programs to potential members and guests.Provided exceptional service to YMCA members and guests, managing member service inquiries, telephone calls, and administrative tasks efficiently.