• Provided expert support through various channels (email, scheduled call-backs, live chat, remote login)• Worked on wide range of issues often requiring troubleshooting and testing for the complex incidents• Collaborate with Level-3 team when escalation is required• Provided onboarding and familiarisation to webmail platform and web forms for new sign-ups• Proficient in using Mac OS Terminal application, other proprietary tools and online tools found on the… Show more • Provided expert support through various channels (email, scheduled call-backs, live chat, remote login)• Worked on wide range of issues often requiring troubleshooting and testing for the complex incidents• Collaborate with Level-3 team when escalation is required• Provided onboarding and familiarisation to webmail platform and web forms for new sign-ups• Proficient in using Mac OS Terminal application, other proprietary tools and online tools found on the web.• Familiarity with domain registrars, DNS setting and payment systems such as E-xact and PayPal Show less

Deliver on-site service to our end-user customers.• Provide repair service, preventive maintenance to Noritsu core product group• Perform Windows workstation troubleshooting and hardware replacement• Ensure reliability of networking of Noritsu products with Windows workstations computers• Perform standby / on-call duties supporting our client base 7 days/week

• Provided telephone, email and remote login support for onsite technicians, dealers and end-users• New Solar setup, hardware configuration and support• Performed troubleshooting and executed corrective actions and solutions• Developed troubleshooting guides, technical bulletins, frequently asked questions (FAQs)• Excellent at training material development and product training

• Lead and guide team, managing walk-in customers, desktop computer repairs/ upgrades, processing various warranty programs. • Delivered instore and in-home assistance, mainly for Windows and Mac workstations, addressing performance related and hardware issues.• Responsible for Business Plans, consistently exceeded expectations, most profitable precinct in British Columbia.

Provided services to clients requiring product qualifications for environmental and reliability testingExceeded company sales targets of $1 – $1.5 million by 15%-20% for 3 consecutive yearsMarketed testing services to existing accounts and developed new businessesCross-sold other regulated test standards to promote one-stop solutionFamiliar to international qualification benchmarks such as the EN/IEC (International Electrotechnical Commission) and United States Military… Show more Provided services to clients requiring product qualifications for environmental and reliability testingExceeded company sales targets of $1 – $1.5 million by 15%-20% for 3 consecutive yearsMarketed testing services to existing accounts and developed new businessesCross-sold other regulated test standards to promote one-stop solutionFamiliar to international qualification benchmarks such as the EN/IEC (International Electrotechnical Commission) and United States Military Standards Show less